Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Mehr ansehen
Unternehmen hat geantwortet
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Mehr ansehen
Unternehmen hat geantwortet
I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktinformationen
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Vereinigtes Königreich
- www.knickerbox.com
3,8
Gut
99 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Bad customer experience
Delivered using EVRI, package was out in an unsafe place and was taken.
It was very difficult to find customer support, when I did find it, they sent me out a form to fill which was very difficult to open.
Once I eventually opened, filled out and sent back they said that they didn't receive it and closed the case.
Awful company!
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Rachel
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Antwort von Knickerbox
Hi Paul,
Love this! 💙 So glad everything went smoothly and the product hit the mark. Thanks for the shoutout!
Team Knickerbox.com (Steve)
Antwort von Knickerbox
Hi Samantha
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Great selection
Great selection. Easy ordering and delivered quickly.
Fits true to size, seems good quality and really comfortable
1. Juli 2025
Antwort von Knickerbox
Hi SC,
That’s what we love to hear! 💙 If you’re tempted to treat yourself again, we’ve dropped loads of fresh new product for AW25 recently, all waiting for you on knickerbox.com 😉
Team Knickerbox.com (Steve)
Antwort von Knickerbox
Hi Karen,
That’s what we love to hear! 💙 If you’re tempted to top up your drawer, we’ve got more lovely pieces just a click away for AW25.
Team Knickerbox.com (Steve).
Antwort von Knickerbox
Hi Elena,
Fabulous to hear! 👌👏 If you're ever in the mood for more, we've got plenty of new favourites waiting to be discovered for AW25.
Team Knickerbox.com (Steve)
Brilliant company to deal with
Brilliant company to deal with. It’s why I keep coming back.
2. Juli 2025
Antwort von Knickerbox
Hi Derek,
That’s exactly what we aim for – easy, reliable, and worth returning to 💙 Fancy seeing what’s new? We’ve got lots of fresh arrivals we think you’ll love over on the site.
Team Knickerbox.com (Steve)
Absolutely IMPOSSIBLE for anyone to…
Absolutely IMPOSSIBLE for anyone to take any responsibility. I’ve never ever dealt with a company this bad for customer service. There is no customer service. If u need to return anything you’re screwed! The online return process gave me an option to book a collection which I did and ended with a label for me to print. I did and evri collected. However nothing since. No emails no tracking number - assumed job was done.. however now nothing since and knickerbox say not their responsibility. Absolutely disgraceful would never ever buy from them again.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Amanda
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at kbxcustomerservices@annsummers.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Antwort von Knickerbox
Hi there - appreciate the feedback! Quick delivery and a fuss-free order process? We’ll take that 🙌
Antwort von Knickerbox
Hi there - That’s what we like to hear! A gorgeous fit can make all the difference 💫 Thanks for the fab feedback.
Team Knickerbox (Steve)
Antwort von Knickerbox
Hi there - Love to hear that! Comfort and style is the dream combo 💫 Thanks for taking the time to share.
Team Knickerbox.com (Steve)
Easy process to order
5. Mai 2025
Antwort von Knickerbox
Hi Debbie - Love that it was smooth sailing 🛍️ We’ve worked hard to make ordering easy, so it’s great to hear it’s landing right.
Team Knickerbox.com (Steve)
True to size, fantastic quality
Have purchased from knickerbox twice before,so ordered again without hesitation. Everything fits true to size, fantastic quality, great service and fast, secure delivery. Recommended.
3. Mai 2025
Antwort von Knickerbox
Hi Steven,
We’re blushing! Thanks for the fab feedback and for coming back to us without hesitation. True to size, fantastic quality, great service — we’ll take that 🙌
Team Knickerbox.com (Steve)
Antwort von Knickerbox
Hi there - That’s what we like to hear 🙌 Thanks for the support — lots of newness has landed for AW25 if you're looking for an excuse to pop back.
Team Knickerbox.com (Steve).
Antwort von Knickerbox
HI there - we love hearing that! Making things easy and fuss-free is exactly what we aim for 💫 Thanks for sharing.
Team Knickerbox.com (Steve).
Have bought two comfy joggers and tops…
Have bought two comfy joggers and tops and bras and the quality and fit is amazing.
Speedy delivery and brilliant experience - I will definitely be buying again!
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Katie,
We love this! So happy the fit and quality impressed, and that everything arrived quickly too 🙌 Thanks for the kind words. We've just launched loads of newness onto the site for AW25, if you need a reason to pop back.
Team Knickerbox.com (Steve).
Antwort von Knickerbox
Hi Tracy,
Thank you for taking the time to leave a review, we really value your feedback.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.
Many Thanks
Team Knickerbox
Ordered at lunch on Tuesday and had my…
Ordered at lunch on Tuesday and had my order delivered on Thursday morning. Super quick and easy, packaging was great! Reading the rest of the comments it seems issues are with returns which is a shame cos otherwise the prices are amazing and delivery is super fast!
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jenny,
Quick delivery and fab packaging? Yes please! 🚚✨ We’re really happy you had a smooth experience and hope you'll pop back for some of the newness we've launched for AW25.
We appreciate you flagging the returns feedback — as a new business, we've not been perfect on this and are learning, but the team and I are working hard to put things right for customers when they do go wrong, and address any underlying issues to stop it happening in future.
Team Knickerbox.com (Steve)
The latest KBX designs are good quality…
The latest KBX designs are good quality and pretty, delivered quickly in simple eco friendly packaging. Prices are great too, particularly in sales.
3. März 2025
Antwort von Knickerbox
Hello!
Love hearing this! We’re so glad the latest KBX designs ticked all the boxes—pretty, great quality, and delivered fast in eco-friendly packaging 🌱✨
We've just launched loads of fab new product for AW25, too.
Team Knickerbox.com (Steve)
Antwort von Knickerbox
Hi Gill,
So glad it was simple to find what you wanted! That’s exactly the kind of experience we want to deliver 💫 We've just launched loads of fab new product for AW25, so if you needed a reason to pop back, maybe that's it?
Team Knickerbox.com (Steve)
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