Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Mehr ansehen
Unternehmen hat geantwortet
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Mehr ansehen
Unternehmen hat geantwortet
I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktinformationen
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Vereinigtes Königreich
- www.knickerbox.com
3,8
Gut
99 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Need a refund or response? Forget it
I returned one item from an order two weeks ago and am still waiting for a refund. I have contacted their support email but not getting a response. Doesn’t appear to be a phone number. I can see the item was delivered back on the tracking. Terrible customer service. Will NEVER buy from them again. 😡😡😡
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Lyndsay,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
They won't give me a refund despite…
They won't give me a refund despite acknowledging they've received my returned item. Can't get hold of anyone and they just fob me off on the web chat saying I have to wait another 72 hours. Awful service - AVOID AVOID AVOID
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Katie,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Antwort von Knickerbox
Hi Alison,
So glad to hear your order arrived quickly and that you’re loving the quality 💫 We work hard to make sure everything feels just right, so this means a lot.
Team Knickerbox.com (Steve)
Easy order process, pleased with items
Easy order process. Fab delivery. Pleased with items purchased, would definitely purchase from again.
2. Februar 2025
Antwort von Knickerbox
Hi there - This is exactly what we love to hear—easy ordering, speedy delivery and happy vibes all round 💫 Thanks for the kind words, and we’ll be ready when you’re back for more!
Team Knickerbox.com (Steve)
Confusing website
Tried to buy their lingerie, but found it impossible to purchase their lingerie, as their website was confusing to progress sales of different items
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Jeff,
Thank you for taking the time to leave a review, we really value your feedback.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot Review, so we can discuss this further.
Many Thanks
Team Knickerbox
I didnt receive my parcel
I didnt receive my parcel, and its no chance to get reach a customer service support.
1. Februar 2025
Antwort von Knickerbox
Hi Justina
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Awful experience
Awful experience, placed an order 4 weeks ago and started taking payment from me via Klarna straight away. 3 weeks later nothing received, been ignored by customer services for 5 days now with no reply, nobody seems to be bothered that they’ve taken money off me for a product that hasn’t been delivered and no information as to if or when I will get the product or a refund.
25. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
My boyfriend purchased items via the UK…
My boyfriend purchased items via the UK site but billing address in the US. They don’t fit but can’t return via portal as it doesn’t support US addresses. After initial response requesting more information from the support email address, I’ve followed up 6 times in 2 months with zero response. Just wanted to return ill fitting gifts and repurchase in correct size. Please can someone at knickerbox respond to me!
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Katie
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Horrendous company
Horrendous company. Ordered on 28th December, no email confirmation from them. Contacted customer services 10 days later who found my order and gave me the order number. Tried tracking on their website and there's no such order associated with either of my email addresses. Emailed CS yesterday and no response today. Avoid at all costs.
11. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Ryan,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Antwort von Knickerbox
HI Janine,
We love hearing that! Thanks for the kind words and for shopping with us 💕 We've just launched loads of new products for AW25, so do pop on and have a look if you fancy.
Team Knickerbox.com (Steve).
Good service and product
1. Jänner 2025
Antwort von Knickerbox
Hi Beverly,
Great to hear you’re happy with both the service and the product 💫 We love getting feedback like this – it keeps us smiling!
New products for AW25 have recently landed, if you wanted to pop on to the site and take a look.
Team Knickerbox.com (Steve)
Absolutely terrible company to deal…
Absolutely terrible company to deal with when trying to make returns, website won't recognise order number and won't let me login to my account and won't send out a link to reset passwords,so how do I make a return maybe someone from this company would like to comment
2. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Dave,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support@knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Antwort von Knickerbox
Hi Renata - Thanks for the kind words! We’re so pleased everything went smoothly for you 🛍️
Team Knickerbox.com (Steve)
The services was very quick and the…
The services was very quick and the delivery with no problems
19. Dezember 2024
Antwort von Knickerbox
Hi David,
Love hearing that everything went smoothly 🙌 We know how important a hassle-free delivery is, so this means a lot.
Team Knickerbox.com (Steve)
Antwort von Knickerbox
Hi Sam - Quick and smooth – just how we like it 💨 So glad everything arrived without a hitch. Thanks for letting us know!
We've got some fab new products in for AW25, too, if you needed an excuse to pop back.
Team Knickerbox.com (Steve)
I purchased Knickers and Bra sets for…
I purchased Knickers and Bra sets for my wife and I know she will love the colours and styles. Choosing from the Web site was easy to navigate and filter what type of Lingerie my wife wears. Now waiting for her Christmas Presents to arrive
17. Dezember 2024
Antwort von Knickerbox
Hi Stuart,
Thanks for the lovely feedback! We’re thrilled you found the perfect lingerie and that the site made it simple to shop. Hope the Christmas surprise was a big win in the end! 🎅🩷
We've got some fab new products in for AW25, too, if you needed an excuse to pop back.
Team Knickerbox.com (Steve)
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