Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Mehr ansehen
Unternehmen hat geantwortet
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Mehr ansehen
Unternehmen hat geantwortet
I absolutely loved the bra, the material was lovely, the fit and style was lovely but the strap was sewn on backwards. Bit disappointing that they do not have quality checks to pick up on this. Ive re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktinformationen
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Vereinigtes Königreich
- www.knickerbox.com
3,8
Gut
99 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No way to contact them, no way to get a refund therefore
***update - no one has contacted me, Steve. How have they supposedly contacted me????
Returns portal doesnt work to return an item
However, there is no way to contact them. I've tried using their chatbox but it's useless
Now stuck with an item i dont want
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
UPDATE: Hi Amanda - the last contact I can see is our team responding to your live chat. In any case, I've asked the team to contact you directly via email, which would be the one you provided in the live chat.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Amanda,
Sorry to hear you've struggled with our returns portal - not the experience we'd hope for you.
I can see you've contacted Customer Services and spoken to one of the team.
They've not had a response to their latest message, so I've asked the team to reach out to you again to get this resolved.
Team Knickerbox.com (Steve) x
A lovely selection of underwear
A lovely selection of underwear, easy to order and good communication. Arrived promptly but more importantly the underwear fit so beautifully and was so comfortable I ordered a load more!
25. Dezember 2025
Antwort von Knickerbox
Hi Sheridan,
Thank you so much for sharing this! We love hearing that the fit and comfort were spot on - that’s exactly what we aim for.
Ordering more is the ultimate compliment, and we’re thrilled you found the process easy and communication clear. Enjoy your new pieces! 💕
Team Knickerbox.com (Steve) x
Easy to purchase great photos of…
Easy to purchase great photos of products on website quick delivery
23. Dezember 2025
Antwort von Knickerbox
Hi Gary + Hilary,
Thanks so much for sharing this! 😊 We’re thrilled to hear the site made shopping easy and that your order arrived quickly.
Great product images are something we work hard on (alongside products, of course), so it’s lovely to know they helped you choose with confidence.
Team Knickerbox.com (Steve) x
Returned a parcel weeks ago still not…
Returned a parcel weeks ago still not had my refund. Wouldn't use again. Unfortunately had to give 1 star but should be 0.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
UPDATE: Hi Tanya - thank you for raising your experience here.
Please check your emails for contact from our Customer Services team today who will have provided an update on the refund (which has been processed).
Sometimes these processes do fall down (we are working on improvements to stop this happening in future), but we'll always seek to do the right thing to get this resolved with you when they do.
I appreciate you've shared you won't return to shop with us, but if you do find space in your life to try us again then - should you need anything - please reach out to Live Chat via support.knickerbox.com, who are open 7 days a week, 0900-1800 UK hours.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Tanya,
Thank you for sharing this – we completely understand how frustrating it is to wait for a refund.
I've escalated this to our Head of Customer Services to explore as soon as she's back online.
It doesn't look like you've contacted us about a delay to the refund before, so if you'd prefer to get a response sooner, then do head over to Live Chat via support.knickerbox.com, who are open 7 days a week, 0900-1800 UK hours.
Team Knickerbox.com (Steve) x
So Glad I Took a Chance!
I was a little sceptical about ordering after seeing several negative reviews, but after Chelsea Peers’ courier lost my parcel and they were out of stock, I decided to give this company a try as they had one item left.
I’m so glad I did — I genuinely can’t fault them. I ordered before 7pm for next-day delivery, and it arrived today exactly as expected. The item is perfect.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Emily,
Thank you so much for giving us a chance after your experience going direct with Chelsea Peers 😊
As keen online shoppers ourselves, we know it can feel risky when reading mixed feedback on Trustpilot - so thanks for taking the plunge.
We pick, pack and ship thousands of orders every week, and have thousands of happy customers that come back to us time and again (despite being just over a year old now 🎂).
But we rarely see them on Trustpilot sharing their positive experience - which is sad. 😭
Sometimes things do go wrong - people are fallible. And when they do, Trustpilot is _the_ place people go to let the world know - sometimes before contacting Customer Services so we can put things right.
We’re thrilled to hear your order arrived exactly as expected and that the item is perfect.
Hope to see you shopping with us again sometime soon 🤩
Team Knickerbox.com (Nicky) x
Antwort von Knickerbox
Hi Martin,
Thanks for sharing your feedback! We’re thrilled to hear you loved the products and found ordering easy, with speedy despatch too. 😊
I'm a bit annoyed the courier has let the side down, though - that’s not the experience we expect from them - and I will be feeding this back to them.
You may already be aware, but there's often a bit of backlog / delay in every courier's network this time of year as package volumes go through the roof when Black Friday sales start.
Paying for express delivery moves your package up their priority list, but it's more costly for you (and us) so very much a personal choice we let people make based on their needs.
Hope to see you again, soon, in any case - and hopefully with quicker delivery next time 🚚🚀
Team Knickerbox.com (Steve) x
Shocking customer service no refund as yet
I would not give any stars for this company. . My 17 year old daughter returned something bought online, one month on still no refund. Every email we send we get fobbed off or the email gets retuned. I am still trying but do not buy from this company they try to give the impression they care in the emails but are evading any refund .
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
UPDATE: Hi Jodie - thanks for the further information, which has allowed me to find out more about your journey so far.
This has been escalated to our Head of Customer Services who will look into it this morning. We'll be in touch as soon as we can.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Jodie,
I'm really sorry to hear this - it's not the service we expect to provide at all.
I've asked for a little more information via Trustpilot so I can track down your specific order / journey, and I'll then escalate this to our Head of Customer Services so we can get things resolved with you ASAP.
Team Knickerbox.com (Steve) x
I have returned items to Knickerbox and…
I have returned items to Knickerbox and should have received the funds back to my bank account by now but haven't and there is no way of contacting them. What should I do?
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
UPDATE: Hi Louise - thank you for sharing the extra information on here.
I can see you've reached out to Customer Services in the interim, too, who have escalated to Finance, who have just reprocessed the refund.
You should receive more contact from the team today about this.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Louise,
I'm sorry to hear you're having difficulties with the refund. I've requested some more information via Trustpilot so I can get this investigated with you.
If you'd prefer, you can contact us directly on Live Chat via support.knickerbox.com. Messages sent via Live Chat are worked on by our team 7 days a week, 9am to 6pm UK hours.
Team Knickerbox.com (Steve) x
Lovely items arrived quickly.
22. Oktober 2025
Antwort von Knickerbox
Hi Sam,
We're delighted to hear that your items arrived quickly and that you love them! Thank you for sharing your positive experience with us 😊
Team Knickerbox (Nicky) x
Parcel not delivered resolved 21/10
Now resolved
Refund coming. Shame but 3weeks,2 orders
Solution shop elsewhere
Product not delivered. Not seen. Checked around block. Knickerbox aware I won’t stop pursuing this gratuitous fraud. Informed replacement parcel sent. No sign of such. Hey, hey?
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Anthony
Thanks for flagging this. We understand how frustrating it is when a parcel goes missing—especially twice. I have checked our systems and can see you've been in touch with our Customer team and they have now provided a full refund.
Team Knickerbox.com (Nicky)
Well pleased with products and delivery.
3. Oktober 2025
Antwort von Knickerbox
Hi Michael,
So glad to hear you’re well pleased! 😊 We’re all about delivering great products and a smooth experience, so this means a lot. Thanks for taking the time to share!
Team Knickerbox (Nicky)
Gorgeous products
Absolutely love these products, great quality and fit true to size.
Excellent service.
2. Oktober 2025
Antwort von Knickerbox
Hi Eileen,
You’ve just made our day! 🙌 We’re so happy to hear you’re loving the products and that everything fit just right. Thanks for the kind words about our service too!
Team Knickerbox (Steve)
Antwort von Knickerbox
UPDATE: Hi Neil - as you'll know, the package has arrived and we hope the contents found you well.
Sorry again for the delays. We have complained to Evri on our joint behalf as the service level you received isn't acceptable.
We're available on support.knickerbox.com should you need it in future, too.
Hope to see you back at some point, so we might have the chance to recover our reputation in your eyes.
Team Knickerbox.com (Steve)
=-=-=-=-=-
Hi Neil,
Thanks for flagging this, sorry it's not arrived yet.
Nicky and I have checked in on your order to see where it's gotten to. It looks like it's "on its way" on the Evri portal, but we don't think that's a good enough update given how long it's been.
We've esclated this to our Customer Services team just now, who will find out what's going on. They'll be in touch as soon as possible once they've heard back from Evri.
Team Knickerbox.com (Nicky and Steve)
Antwort von Knickerbox
Hi Julie,
Thanks for the fab feedback! We’re really happy you found the site easy to use — that’s what we like to hear 🙌
Team Knickerbox (Nicky)
Lace Brazilian knickers size 16,they are very comfortable to wear, I am a cross dresser.i love womens knickers. I look forward to be buying more items in the future. The service is top.
This is the top service, fast delivery just what is needed.
8. September 2025
Antwort von Knickerbox
We’re so pleased to hear you’re loving the Lace Brazilian knickers 💕
Comfort and confidence are what we’re all about, and it’s great to know the fit and service hit the mark. Looking forward to having you shop with us again soon!
Team Knickerbox (Nicky)
DISGRACEFUL
DISGRACEFUL
Returned order on the 18th August 2025 still not received a refund - contacted the company through their website site twice -since still no response, no customer support. If I don’t receive a refund within 7 days I will have no choice but to take legal action through the small courts under the consumers rights act 2013. Will NEVER buy from them again!
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hi Subrena
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Beautiful
Beautiful. Well made. Great quality. Fast delivery. Well packaged and fits well.
The reason for 4 stars and not 5. It's the colour. It's light pink online but in reality it's faded pink.
3. August 2025
Antwort von Knickerbox
Hi Esmeralda,
Thanks for the fab feedback! We're so pleased you loved the quality and fit 💕 but sorry the colour wasn’t quite what you expected vs. the imagery online.
I've spotted which product you're talking about, and have passed that on to the creative team so they can better reflect the colour.
Team Knickerbox.com (Steve)
Very fast and efficient service
Very fast and efficient service. I had to send back an item as it was too big for me and that process was completed with ease .
3. August 2025
Antwort von Knickerbox
Hi Nichola,
Thanks for the kind words! We know returns aren’t always fun, so we’re really happy to hear it was a smooth process for you. Looking forward to welcoming you back soon 💗
Team Knickerbox (Steve)
Discount code scam
Signed up as first time customer in order to recieve 15% newbie discount, however, I have not recieved an email with the discount code until I checked out without it. A bit misleading and disappointing especially as I placed a large order.
3. August 2025
Antwort von Knickerbox
Hi Heather
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Don't use these fake company
Don't use this fake company, quality of products awful service from the chat team! i have return my item, item stated delivered to retailer by tracking!, and they still saying they have 20 days to sort out refund lol, jokers! don't use these fakers!
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Knickerbox
Hiya,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
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