Emailed with a question prior to ordering and received a quick response. Delivery was quick. Ordered nicotine free pouches to help quit using them, the ones I received (liquorice, orange & mango)... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Order MU20104024 Only thing I received was an automated email, No Royal Mail tracking details given , no response to my emails and Facebook and Instagram messages 😡 It’s a shame as the none Ni... Mehr ansehen
I have used other brands in the past, but they were unpleasant feeling and 'meh' tasting. Then I came across Muse with flavours like Cola Ice and Strawberry Raspberry Cherry, and WOW they taste good.... Mehr ansehen
Unternehmen hat geantwortet
Got the two free samples just paid shipping the strength and taste overall and actually really good, not over powering. Downside is they don’t actually state how much is the tub nicotine strength is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.
Kontaktinformationen
1 Brook Street, LE8 6LA, Leicester, Vereinigtes Königreich
- hello@musepouches.co.uk
- www.museitnow.com
3,8
Gut
317 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
First time trying and was impressed
First time trying and was impressed, great flavours and had a nice kick. Would definitely recommend
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Thank you for your kind words! We’re thrilled to hear you enjoyed the flavors and kick, and that you’d recommend us. We look forward to serving you again soon!
Delivery and strength
The delivery was quicker than expected and pouches were smooth. Because am new to it I was advised against very strong foreign pouches. These are perfect for my needs at the moment.
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Thank you for your feedback! We’re glad to hear the delivery was quick and that the pouches suit your needs. It’s great to know you found the right strength for starting out, and we appreciate your support!
Great product and customer service
Great customer service and quick delivery. Product is one of the best I have tried so would definitely recommend.
28. August 2025
Antwort von Muse
Thank you for your kind words! We’re thrilled to hear you’re happy with our product, customer service, and delivery. Your recommendation means a lot, and we look forward to serving you again!
The best I have tried
The only thing stopping me from giving 5 stars is the slightly high postage costs. Everything else is spot on. After trying several other brands, muse is my favourite.
26. August 2025
Antwort von Muse
Thank you for your feedback and kind words! We’re thrilled to hear that Muse is your favorite after trying several other brands. We appreciate your note about postage costs and will keep it in mind as we continue to improve. Your support means a lot!
Subtle and Smooth (MUSE)
First tried Snus whilst living in Sweden, I felt the Swedish brands were very strong however, since trying muse flavours i feel they are subtle and ideal and the best part it's a UK brand making it more accessible.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Thank you for sharing your experience! We’re delighted to hear that you enjoy Muse for its subtle, smooth flavors and accessibility as a UK brand. Your feedback means a lot, and we look forward to continuing to provide products you love
The service was quick and the items…
The service was quick and the items were delivered as scheduled.
The delivery driver was also polite and professional.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Thank you for your kind words! We’re delighted to hear that your order arrived on time and that our delivery driver provided excellent service. We appreciate your support!
Brilliant product fast delivery highly…
Brilliant product fast delivery highly recommended thanks 😊
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Chris,
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with both the product and the delivery service. Your recommendation is greatly appreciated. We look forward to the opportunity to serve you again in the future.
Best Regards,
The Team at Muse
Iron Brew Nicotine Pouches.
Excellent company to deal with, great flavours, fast shipping I will use again, thank you.
8. August 2025
Antwort von Muse
Hi Rob,
Thank you for your wonderful feedback! We're pleased to hear you enjoyed the Iron Brew Nicotine Pouches and had a great experience with our service. We look forward to serving you again soon. Thank you for choosing us!
Thanks,
Team at Muse
Very prompt delivery
Very prompt delivery. Good communication. The 6mg Tropical still my favourite.
8. August 2025
Antwort von Muse
Hi,
Thank you for your kind feedback! We’re glad to hear you’re happy with our prompt delivery and communication. It’s great to know the 6mg Tropical remains your favourite. We look forward to continuing to serve you!
Thanks,
Team at Muse
I keep ordering Muse Pouches
I keep ordering Muse pouches, they’re my absolute favourite right now, especially the Cool Mint flavour
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Andrey,
Thank you for your continued support! We’re delighted to hear that Muse pouches, especially the Cool Mint flavour, are your absolute favourite. We look forward to providing you with more of your favourites in the future!
Thanks,
Team at Muse
good customer service
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Nathan,
Thank you for your feedback! We’re glad to hear you’re pleased with our customer service. We look forward to assisting you again soon.
Thanks,
Team at Muse
Not too strong and very dry
I'm sure it is a great product for the right consumer. It just didn't feel strong enough for me as a more regular user. 18mg strength didn't hit like the 18mg of other brands.
The pouches are bone dry. Muse suggests on the box to moisten these with spit, not sure if it is the right thing to do.
30. Juli 2025
Antwort von Muse
Hi Sunny,
Thank you for sharing your feedback with us — we really appreciate you taking the time to let us know about your experience.
We’re sorry to hear that the 18mg strength didn’t feel as strong for you compared to other brands. Every pouch is designed a little differently, and with Muse we use a long-lasting dry format that provides a gradual release of flavour and nicotine. We understand this may feel less immediate for some users, especially those used to wetter pouches.
Just to clarify, our usage guidance (as printed on our tubs and available on our website - https://musepouches.co.uk/pages/how-to-use-muse-nicotine-pouches) states:
"Tuck one pouch between your upper lip and gum. No chewing or swallowing needed. Muse uses a long-lasting dry pouch. Unlike wet pouches, it takes a few minutes to activate. Flavour and nicotine build gradually and can last up to 60 minutes.
(*side note* If you are looking for a faster kick to flavour and nicotine, gently roll the pouch with your tongue to moisten it and speed up flavour and nicotine release.)
Once it’s activated, enjoy the pouch for up to an hour. Once you're done using the pouch, make sure to dispose of it properly. You can either throw it into a bin or place it securely in the storage compartment on top of the can."
At no point do we use words such as “spit” in our branding, labels, website, or communications — and we’d like to reassure you that our intention is always to keep our guidance clear and respectful.
We truly value your comments and will pass them on to our product team. In the meantime, if you’d like help finding the best strength or pouch style for your needs, our customer support team would be happy to assist.
Best regards,
The Muse Team
Antwort von Muse
Hi Daryl,
Thank you for your feedback! We’re glad to hear you’re happy with the speedy delivery and quality of our products. We appreciate your support and look forward to serving you again.
Thanks,
Team at Muse
Antwort von Muse
Hi,
Thank you for your feedback! We’re happy to hear you’re pleased with your experience. We appreciate your support and look forward to serving you again soon.
Thanks,
Team at Muse
Great brand
Great brand! I like their subscription plans, recommend trying
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Andrii,
Thank you for your positive feedback! We’re glad to hear you’re enjoying the brand and their subscription plans. We appreciate your recommendation and look forward to serving you again soon.
Thanks,
Team at Muse
Jade @museitnow is great
Jade @museitnow is great, customer service is always on point and product is of very good quality
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Emma,
Thank you for your kind words! We’re delighted to hear that Jade and the team consistently provide excellent customer service and that you’re satisfied with the quality of our products. We truly appreciate your support!
Best regards,
Team at Muse
perfect balance of strength and taste!
I’ve been really impressed with the Muse pouches, they deliver a really smooth and flavorful experience. The taste is genuinely wonderful, long lasting and without feeling too overpowering. The balance between flavour and strength is spot-on. Overall, a great product that consistently hits the sweet spot.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi,
Thank you for your thoughtful and detailed feedback! We’re thrilled to hear that the Muse pouches deliver the perfect balance of strength and taste for you. It’s great to know you’re enjoying the smooth, flavourful, and long-lasting experience. Your kind words mean a lot to us, and we’re committed to continuing to provide products that hit the sweet spot every time.
Thanks,
Team at Muse
Use these daily.
⭐️⭐️⭐️⭐️⭐️
**Exceptional Quality & Smooth Experience!**
I’ve tried a variety of nicotine pouches over the years, but Muse stands out as one of the best. The flavor is clean and long-lasting without being overpowering, and the texture is incredibly smooth — no irritation or dryness like I've experienced with other brands. The nicotine release is steady and satisfying, giving me a great lift without any crash.
I also really appreciate the sleek, discreet design of the pouches. They’re perfect for on-the-go use, and the can itself is compact and easy to carry. Muse has definitely raised the bar for nicotine pouches. Highly recommend to anyone looking for a premium, reliable alternative!
23. Juli 2025
Antwort von Muse
Hi Marc,
Thank you so much for your detailed and glowing feedback! We’re delighted to hear that Muse pouches have become your daily choice and that you appreciate the quality, smooth experience, and discreet design. It’s wonderful to know that our product stands out in terms of flavour, comfort, and reliability. Your recommendation means a lot to us, and we’re committed to maintaining these high standards for all our customers.
Thanks,
Team at Muse
Muse is the best nicotine pouches on…
Muse is the best nicotine pouches on the market
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Jerome,
Wow — thank you so much! We're honoured to hear you think Muse is the best on the market 🙌
We put a lot into creating a high-quality pouch with great flavour, strength, and consistency, so it means a lot to see that recognised. Thanks for your support — we’re so glad you're enjoying Muse!
The Muse Team
Great flavour, better strengths, not painful!
The flavour of these pouches are so much nicer than any others I have tried! Also despite having much higher strengths available, they don’t hurt like other pouches too, there’s still a nice tingle but it isn’t a severe burn like I’ve found with other pouches. 100% will be switching to Muse!
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Muse
Hi Josie,
Thank you so much for the amazing review! We're delighted to hear you're enjoying the flavour and smooth strength of the Muse pouches. It's great to know they’re hitting the mark without the harsh burn you've experienced elsewhere.
We're thrilled to have you making the switch to Muse — welcome aboard! If you ever need recommendations or have any questions, we're always here to help.
Thanks again for your support!
The Team at Muse
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