The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Mehr ansehen
Unternehmen hat geantwortet
Ethan was very helpful and got my query sorted in a couple of minutes. Really nice to call a company and actually get things done without a fuss.
Unternehmen hat geantwortet
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Kontaktinformationen
London Road, RH1 2JH, Redhill, Vereinigtes Königreich
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Hervorragend
417 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 70 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Spoke to Ethan Heuvel to set up a…
Spoke to Ethan Heuvel to set up a Direct Debit for our charitable organisation. The task was completed successfully.
I am happy with overall service and the call was answered quickly.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to assist you in setting up a Direct Debit for your charitable organisation and that everything was completed successfully. It's also great to know that your call was answered quickly and that you were happy with the overall service. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Antwort von SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service informative and helpful. We appreciate you taking the time to share your experience and are glad we were able to assist you.
Nice Experience
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like this-plus did not have wait more than a minute or to to be connected. Always a bonus!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that you found the service clear, courteous, and extremely helpful. It's great to know that our colleague was able to guide you through the process and make your experience such a positive one. We're also pleased that your call was answered so quickly. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments.
Very polite and professional
Very polite and professional
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service polite and professional. We appreciate you taking the time to share your experience.
Ethan Heuvel was very helpful & dealt…
Ethan Heuvel was very helpful & dealt with my enquiry thoughtfully & without any fuss.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to assist with your enquiry in such a helpful and thoughtful manner. It's great to know your query was dealt with smoothly and without any fuss. We appreciate you taking the time to share your experience and will be sure to pass on your comments to Ethan.
Resolution
We heard from SES water immediately after our review and we are very happy with the explanation and the swiftness of answering us and explaining.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for taking the time to update your review. We're delighted to hear that our team contacted you promptly and that you were happy with the explanation provided. It's great to know that the matter was addressed quickly and clearly, and we appreciate your positive feedback regarding the service you received.
Appreciated service
Very happy with the support I had received.
Professional staff and high level of service.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that you were very happy with the support you received and that you found our staff professional. It's great to know that we were able to provide a high level of service, and we appreciate you taking the time to share your experience.
My query was sorted immediately without…
My query was sorted immediately without delay. The advisor was helpful too.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your feedback. We're pleased to hear that your query was resolved quickly and without delay. It's also great to know that the advisor was helpful throughout your interaction. We appreciate you taking the time to share your experience.
Didn't have to wait long to get through…
Didn't have to wait long to get through and Ethan was very helpful.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your feedback. We're delighted to hear that you didn't have to wait long to get through and that Ethan was able to assist you. We appreciate your kind comments about his helpful service and will be sure to pass them on to him.
SES BW initially denied that there was…
SES BW initially denied that there was a business water supply to our property, notwithstanding that they had provided a business supply to the previous owners at the same property. Nice enough people but it was hard work getting them to understand some pretty simple facts.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced in getting your concerns resolved and the frustration this caused. We have reached out to you directly by email regarding your review. While I'm pleased that we were ultimately able to clarify the position and resolve the matter, we appreciate your comments and will ensure your feedback is shared with the relevant teams to help improve our service.
Really friendly and helpful service
Really friendly and helpful service. Super polite and welcoming.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service friendly, helpful, and welcoming. It's great to know that our colleague made such a positive impression, and we'll be sure to share your comments with them.
Excellent customer service
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your experience.
The service was excellent
The service was swift, accurate, welcoming and polite
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service swift, accurate, welcoming, and polite. We appreciate you taking the time to share your experience and will pass on your comments to the colleague involved.
Great service!
I’ve been connected to Sanapadou Sineyile a couple times now during my SES customer service calls and always willing to help with my queries and does follow ups!!
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou has consistently been helpful with your queries and taken the time to follow up when needed. We really appreciate you sharing your experience and will be sure to pass on your comments.
Adam was great and true professional
Adam was great and true professional
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that Adam provided such great service and demonstrated true professionalism. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Ethan Heuvel answered all my question…
Ethan Heuvel answered all my question and was extremely helpful and polite
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to answer all of your questions and provide such helpful and polite service. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Aslam Francis concluded my complaint…
Aslam Francis concluded my complaint very well. Unfortunately this issue which was created by SES and which started in the middle of January this year has been handled appallingly by new fewer than six other members of the staff at SES. No-one up to now, has had the confidence and professionalism to deal with this months ago or indeed to observe that the issue was based on faulty internal information.
Accordingly I look forward to receiving a compensation payment from SES for the severe stress and waste of my time that has been caused by SES
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for taking the time to share your feedback. While I'm pleased to hear that Aslam Francis was able to conclude your complaint professionally and bring the matter to a resolution, I'm sorry to learn about the difficulties and frustration you experienced beforehand. We appreciate your comments regarding the handling of the case and the impact it had on you, and we'll ensure your feedback is shared with the relevant teams.
Thanks Ethan
Ethan had supported myself a number of times now and always endeavours to help to the best of his ability. Nothing is ever too much trouble.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Ethan has consistently provided helpful support and gone above and beyond to assist you. I'll be sure to pass on your kind comments to him.
SES Business Water
SES Business Water performance was poor, in my experience, when dealing with my case. A brief background to this, when I closed my business, I notified SES Business Water, they in turn processed this by sending me all the relevant documents required to complete the process, which I completed and returned as requested. This took place in 2025. In March 2026 I received an email from SES Business Water telling me that I needed to make payments for unpaid bills. I explained to them that I no longer operate my business from said address and all information required had already been provided regarding unpaid bills. After a few unpleasant exchanges with some of the worst customer service staff I have ever encountered , Nosibulele Nkonki took over my case, within a few weeks, she politely, professionally and promptly resolved my case and got my refund processed. Case (hopefully) finally closed.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced and the frustration caused earlier in the process. However, I'm pleased that Nosibulele was able to take ownership of your case, resolve the issue promptly and professionally, and arrange your refund. We appreciate your comments and will ensure your feedback is shared.
Very helpful team member
The person who helped me on this occasion was extremely helpful and polite.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von SES Business Water
Thank you for your kind feedback. I'm delighted to hear that you found the service helpful and polite, and I appreciate you taking the time to share your experience.
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