Amber Electric Bewertungen 

It’s early days but entirely stoked by Amber. Just on boarded easily and quickly. After long deliberation took the leap. I liked the model that Amber was not a grifter on my electricity account and provided a fixed fee service. No doubt aided by algorithms, AI and doodads. But so what and good luck to them (or perhaps better thought of as great reward to clever thinking and filling a market need). I feel all those algorithms, AI and doodads are working for me. Check back with me in a year.

Amber has got better with response time in the year we have been with them which is good as many more get Cheaper Home Batteries to potentially join them to access cheaper wholesale pricing. We have a hybrid inverter system with 8kW Enphase AC coupled PV with 4kW DC coupled to a 12kW Sig inverter on 40kWh SigenStore battery. This combo did lead to double counting solar production and some curtailing issues that Amber just fixed and we got a referral bonus from a friend to both get a monthly discount for our first year. It is much cheaper on Amber if you have a big battery and let SmartShift control it but the price spikes for profits don’t happen as much now more batteries are helping stabilise the grid. Still worth it to have no bill and be ready for spikes when old coal power stations fail or retire soon

It has been three weeks with Amber, and I am quite pleased with the customer service. The Smartshift performance is acceptable so far; it behaves oddly at times, but I am informed it requires 30 days to learn. I can override the automation, so it is not a problem.

So far, the experience I've had with the Amber Support team after upgrading my Solar to a Foxess CQ7 system has been excellent. Prior to the installation, I heard negative support feedback from social media, but the Support team seems very friendly with wonderful manners and interesting to talk to, well done!
Kind Regards to you all.
Dennis Nelson

I communicated with an Isaac and he was extremely patient as I had a few different questions to ask and was most helpful with all of them.
5 stars 🌟

The power prices are very cheap and there are opportunities to make some extra credit with battery export features. Staff are friendly and helpful.

The worst customer service, initial setup and ongoing rates and supposed discounts. We paid more for our usage than we were before. Worst experience ever. Thousands out of pocket. Thumbs down. And to top it off, the final hidden disconnect bill eluded us and now has been referred to debt collectors. Worst mistake we have made.

Amber have great service, I have had issues with our service provider in the Hunter Valley, but Amber have been very responsive in dealing with them. Their follow up on my enquiries has been amazing.

Had a new HWS fitted and had to contact Amber Electric for the first time since joining them a few years ago. Up until now I had only had the experience of the App and paying my bill which has all been good.
I needed support regarding switching the metre configurations/controlled load etc.
Nisa from Amber was fantastic. Her communication throughout the process was fantastic with clear and informative support. Her emails were timely and she gave me all the information I needed and discussed various options open to me .
Well done Amber and well done Nisa !

Excellent service

I have been an amber customer for 18 months. I joined before the government rebates and before the rush of customers due to the government rebates. I've had nothing but good experiences. recently I raised a service request with amber to change my tariff. They got right back to me, confirmed that I knew what I wanted and executed the request straight away to the electricity supplier.

Amber is an exceptional company, and no, I don’t work for them. Their online platform makes it easy to understand exactly how your energy works, and if you ever need help, a real human is only a phone call away. In a world where you’re usually stuck talking to a robot, Amber stands out. Well done, Amber.

By far the best vpp I have been with. The battery management and customer service has been excellent. The account is active within days and battery charging and discharging has made a big difference to our bill. No other retailer will also get you access to wholesale prices which are far below any other retailer.

Prompt and appropriate responses to email enquiries.
Easy to use APP that provides good information

Couldn’t fault the interaction between us and your staff.
Easy system to understand and use, friendly interaction between us and your team.
Many thanks

I’ve been with Amber for 5 years or so. I’ve been involved with early trials of smart accessories - such as hot water service heating that heats during the cheapest parts of the night. I’ve always found Amber to be transparent with fees and how they make their money, as well as their motive to shift people’s power usage towards cheaper parts of the grid time (which is all about the overall system moving to renewable energies).

When I have had to communicate with them they’ve been quick to communicate and resolve my questions.

Highly recommend.

Everything went very smoothly. The transition was seamless. Just had our 1st bill and it was a pleasant surprise. The only thing was that our daily supply charge was higher than we'd been quoted. Unfortunately our batteries are not supported by Amber yet so once that happens I'm sure the bills will be even better

I had a billing error on my account, but customer support ( Jasmine) fixed it fast. She was very polite, clear, and resolved the issue on the first call. Excellent service and very helpfully. A Trusted Clompany.

For context, I had a problem with the NMI registered to my property (new duplex) which I only found out was happening after installing my solar and battery.

Their customer service team (Nisa for handling my initial inquiry, then Adam metering team specialist) were amazing to work with. Quick to reply, proactive in keeping me updated throughout the process, and willing to answer any of my questions. The issue was resolved end-to-end, just yesterday (6 Aug 2026).

Never had a better experience with any other CS team from this industry.

Amber have been easy to deal with in making saving by using solar and selling/buying power to the grid.
The wholsale prices are better than what traditional power companies buy & sell at. Our new, updated from 19yr old solar and AlphaESS 13.99 kWh battery has been suppling our house running 98% of our household use. Even when recently we had 3 days cloudy rainy days we still were able to sell back twice our homes usage.
As we get further to 100% renewables I wholeheartedly recommend Amber to look after the buy/sell part of your home solar transition. $25 fee and you get the best prices to sell back excess electricity you can produce from your rooftop solar and battery.
Be aware that your current owner of the poles and wires who supply your grid power will need to fit smart meters and they can take up to 4weeks to do so at no cost to you. They won’t offer any info on which VPP ( virtual power plant) to use because they want to keep you paying more and them paying you as little as possible for the power you generate from solar. Our selling to grid price was 0.03c per kWh SFA and Amber average $0.15kWh and sometimes e en much more.
Amber has been great and can only get better as they grow.