Amber Electric Bewertungen 

I recently switched to Amber as my installer uses them and the experience has been great. Their communication has been clear, and the support team has been really helpful with SmartShift onboarding, the N61 Prosumer Tariff, and setting up my Tesla Powerwall 3 + Expansion 3. Billing is transparent, and everything has been easy to understand. Very happy with the switch.

I had a very disappointing experience with Amber. I called them repeatedly over the last four days because I was arranging electricity for my new house. Each time, I was told that someone would contact me or come out either that day, the next day, or in the morning or afternoon—but no one ever showed up or followed through.

After waiting for days without any progress, I decided to switch to another energy provider. When I called Amber to let them know I no longer needed their services, they simply said “OK” without offering any apology or acknowledging the inconvenience they had caused.

The customer service was very unprofessional and lacked responsibility. Based on my experience, I would not recommend Amber

Onboarding has been great can’t wait to see how the system works. Amber have been very helpful with communication through the whole process

Always prompt professional and active service. Always put customers/consumers needs/requests first.

Our solar panel and battery system was installed just two weeks ago so this is a preliminary review. The process of onboarding with Amber was complex but interaction with staff was positive, prompt and helpful.
The Amber app is complex but promises to automate the process of engaging with the electricity wholesale market.
I will be able to provide a better review after a few months of use.

Great service and delivered as promised

Very happy with amber 10kw solar system and 20kw batteries Very low bills in winter half price power with some cloudy days bring on the sun spring

We have had nothing but issues with Amber through the whole process. I’m a Solar installer myself and have a 30 kilowatt solar system and 50 kW battery and I pay more on my bills now than I did before I even had Solar

It is the biggest scam in modern marketing and I hit you with all these hidden demand charges

I will NOT pretend that everything went swimmingly with my introduction to Amber. This was principally associated with an overly high setting of the Minimum SOC in my battery and the onset of cold rainy weather in SA that went on with low solar, day after day.
Once I established contact with the Amber support people, they worked hard to resolve the intricacies of connectivity between Amber and my FoxESS battery. It took time but their kind and friendly communication gave me confidence to keep going unto things were resolved.
This significantly boosted my overall confidence in Amber.
I realise that I’m going to have to see a WHOLE year through of different weather to get a final assessment of the value of Amber compared with other electricity suppliers.

Very happy with Amber. They are responsive and provide great information.

The speed with which corrective action was taken.
I reported an apparent error with my battery storage capacity and that indicated on the Amber App.
Within 2 minutes I received a reply validating my concern.
After forwarding my Installer's confirmation of Battery size, the issue was resolved one hour later.
I'm happy with that!

The team at Amber (Mark, Shiva and Nadia) were great with my onboarding and getting a couple of complications sorted. Looking forward to a positive relationship with Amber going forward.

Amber seems to like running my battery low, all the time rather than charging it during the day if there is insufficient solar. That way they get to charge peak rates when I cook a meal or do anything during peak times. It can't be an accident that there's, every day, a nearly empty battery when peak charges come

I made the switch to amber because I wanted to save money and support a local business. My experience so far has been positive. I feel more in control of my power bill. I’ll see how I go. It’s early days but amber has been very helpful.

Easy to communicate with the company via email. They reply to emails within a reasonable time interval. They keep you up to date with how the process is progressing with regards to accessing their app and access to smartshift. If there any issues, they keep on top of what's going on and they keep you informed of the outcomes. Very happy in dealing with Amber. A big thumbs up to Finlay who I dealt with through my process.

Amber seems to be all about doing the little things right the first time, which makes for very happy customers. I applaud this refreshing view on customer satisfaction which leaves others in the shade!

If you don't currently have a smart meter and are considering switching to Amber Electric, please be extremely cautious. While their frontline support agent (Keira) was ultimately fantastic and resolved our issue, the company's underlying billing system and dispute handling are a complete nightmare.

Here is what happened to us:

Data Loss & Extreme Overestimation:
Amber completely lost our actual meter data and issued inaccurate bills based on ridiculous retailer estimates. We were severely overcharged and forced to pay for electricity we never consumed.

Additional Billing Discrepancies:
On top of the meter estimations, we discovered other billing errors, including a missing $50 Welcome Gift credit that was promised, as well as incorrect Business Account monthly fee charges.

Passivity & Refusal to Investigate:
When we raised the dispute and pointed out these errors, Amber was completely passive. They didn't even bother to verify the data with the network operator (Energex)—likely because they knew their position was indefensible. In the end, we had to take the initiative ourselves to request the official Energex report to prove their system errors.

Weeks of Stone-walling & Excuses:
It took 3 weeks of frustrating back-and-forth emails and endless excuses until we cited National Energy Retail Rules (NERR) / EWOQ regulations before management finally returned all the credits owed to us.

The Bottom Line:
Amber shouldn't be pocketing unearned money from operational errors, nor should they ignore customer billing disputes hoping people will just give up. If a customer disputes a bill, Amber has a legal and moral duty to proactively verify data with Energex directly rather than forcing customers through weeks of unnecessary stress.

Huge thanks to Keira for saving the day, but Amber's automated billing and dispute handling seriously need a major overhaul.

Shockingly bad automation. The smartshift is consistently dumbshift. It consistently buys at high prices and sells at low prices

Also when there is a price spike at the system consistently 100% ALWAYS goes offline. Now this could be due to the battery supplier or something else but there is ZERO transparency why it happens EVERY SINGLE TIME. So you can never get the highest prices

Customer service is automated and zero service. After 1 year they still never fix the problem and ALWAYS IGNORE you

Great service from Zein and Otto. Excellent communication and investigation into our battery discharge problem.

I would like to sincerely thank Amber Electric for resolving my pension concession issue.

After reviewing my account, Amber not only acknowledged the matter but also backdated the concession credit, ensuring I received the full entitlement. I appreciate the professionalism, fairness, and prompt action taken to correct the oversight.

It’s refreshing to deal with a company that listens to its customers and is willing to make things right. Thank you to the Amber Electric (Caha) team for your excellent customer service.