RBC Insurance Bewertungen 

Poor customer service. They don’t have an option to arrange a call back. Wait time around 1.5 hrs to speak to a rep.

I guess I should have read the reviews before contacting them. I did the online form, it gave me a great rate so I called as I had a specific situation. After waiting over an hour for a call back (the only positive thing I can say is that at least I wasn't on hold the entire time). I asked the person on the line if my situation would be a problem or not. She had my quote #, but still said she had to ask me all these personal questions. At the end she said they could not offer me insurance because of that situation, unless I brought my other insurance account over to them also.
Made me so mad that she couldn't have told me that in the beginning instead of wasting my time. And I'm sure they will be keeping all the personal information that they did NOT need in order to answer my question.
I was stupid enough to actually think the good rate they posted was straightforward, but I'm now mad enough to remember never to look to RBC for anything in the future.

RBC insurance through Aviva was the worst experience I’ve ever had in my entire life dealing with insurance. I sold my house in Newfoundland called them up to let them know that the closing date was a month from then I told them that I had moved back to Ontario and was honest with them and told them that the house would be vacant Until the closing date I had been with them for over 20 years, never had a claim always paid my premiums on time anytime he increased my premiums. I paid it and they turned around and cancelled my insurance the next day without giving me a chance to even find another provider That’s the type of company we’re dealing with then after over 20 years as a no customer it’s all dollars and cents.
I also had to change my car insurance from Newfoundland to Ontario and they turned around and told me I had to pay $276 per month when I was only paying $105 per month. They had no explanation as to why they are the worst people to deal with, and I wouldn’t trust anything they say my intention is to move. Everything I have from RBC as well because obviously they don’t care about their clients or customers

Trying to reach RBC since last 3 days. Called 11 times : filled their online form 3 times but not getting any response whatsoever. I wanted to take a new policy and after seeing their service my choices are obvious now. They are totally uninterested in getting my business which would have been atleast $300 more per month premium. Reached out to their facebook team and they did send me a cancellation form which I will definitely be going ahead with.

We pay a lot more than market to insure two cars and one house. We leave things as is though because we like to have everything in one spot where we do our banking and all.

After 5 hours (3 hold sessions) trying to get a hold of them to add another car to my policy. I speak with a person and first thing give the VIN then ask them if they insure the car type. Yes yes of course… well another 35min later and they don’t insure the car!!! So their sites doesn’t work, it takes 5 hours of holding to get through to a person and the people have no idea what they are doing! Absolutely garbage service for a high price.

Best insurance company ever….
I had an issue with my refund payment from my recent dealings with a car company and RBC group helped me settle the dispute speedily.
Thank you RBC group

The customer service department is horrible online and on calls, and it wastes time and tests patience. They took my first and last month's payment ($360) and haven't returned it back to me for weeks now according to their horrible policies in place. They won't refund us immediately if we cancel the policy on the same date I placed it, but they will give it only by cheque after ages. Can't pay my other bills now, and I am stuck because of them. Won't bring my business here anytime soon.

We in Mansouri family get to know and start business with RBC group of companies since about 7 years ago.During this period we have befefited the banking ,mortgage ,investment and lately Insurance services of this group with one hundred percent satisfaction and at piece of mind.We hope contiouse growth and success for managment and all employees of this reputable trustworthy organization.
In our recent business with RBC insurance , we benefited the advisory and consultancy services of Mrs.Atoosa MansouriVar in a full professional and customer oriented manner .
We found her fully experienced in various insurance options available to all members of our family with submission of prumpt and comprehensive proposals.She worked with all of us to fully understand details and complications inherented in life and critical illness insurance policies, and clarified our ambiguities without any hesitation to match her timing with our scheduls.
We are very much glad and satisfied with not only her services but also with her kindness and friendly treatments.
We fully support and recommend Atoosa for any applicant interested in Insurance and investment services.
Thank you RBC and thank you Atoosa

RBC Insurance will not insure me as I have multiple properties. It was unfair and discriminatory. The agent declined me after speaking for 30 minutes and I had to contact other providers. My experience speaking to the agent also made me uncomfortable and I found their process complex.

Calling for a quote for auto insurance was the worst wasted 2 hours of my life. Endless stupid questions only to ask me for LOE from previous insurance without even letting me know how much the insurance will cost

Not even a 1 * but had no other option!
Brutal!
Beyond!
Going Legal at this point!

Worst insurance company ever and I’m an ex employee. They gave me insurance to drive Uber. Never had a claim in 25 years. Now that my adult son wants to be added to the policy I magically fall in some 6U category. Meaning , although he drives my car (maybe) 2 hours a year when he visits us for Christmas I cannot have coverage to drive for Uber because he has had his license less than 6 years. What a load of BS. Why did I get the coverage in the first place ? Do Not use RBC. I’m changing to another company.

DO NOT!!!!! I repeat, DO NOT!!!! go with RBC auto insurance. I have yet to submit a claim but just based off their monthly payments and customer service, I would avoid this company at all costs if I could go back. the nightmare i have dealt with, I can't imagine how difficult it would be to try and submit a claim with them and I pray I don't have to while I wait out this trash 1 year contract.

I had 1 missed payment, and ever since have been getting charged with hidden fees, and some months paying double what the actually policy payment is. why? because their customer service team has no internal communication, every time you call it's a different story. I was told I somehow had 2 missed payments, no questions asked, I paid what they asked, only to find out a week later my policy is still pending cancellation. I call back and they say I actually am up to date with payments but I have outstanding NSF fees and reactivation fees. okay fine, I pay that, only for my email to be bombarded a month later with another cancellation warning. I call back furious and this time they tell me that I actually have been back paying this entire time cause my first months payment was missed and no one told me, and thats why my policy is pending cancellation after the previous agent confirmed with me my account is in good standing. I go through my banking history and check every single payment I have made, and found that I actually haven't missed a payment at all other than that 1 payment in January, and the total amount of money I have paid to them is $400 over what my usual payments are supposed to be. yet somehow some way I still owe them money?!? No matter what you do, they always argue with you about "the policy" they will put you on hold so they can do research and find a loop hole or something in your policy and use it as a counterargument as to why you owe money, and even when you explain everything thoroughly to them, and its clear that they made a mistake, they will still tell you that you owe money and the system won't let them refund/override any cancellations. the only option is to keep paying and file a complaint, someone will reach out to you in 3-5 business days (spoiler, no one does). disgusting. I am just absolutely sickened by the fact that I still have to deal with these leeches for another 2 months.

DO NOT GO WITH RBC AUTO INSURANCE!!!!

They wasted 52 minutes of my time to tell me they can’t insure me and they were also asking for the policy number of everyone that lives with me even though they won’t be driving my car.

It took 3 misinformed phone calls to attempt to get Auto insurance. Most notably that I needed to fill out an application, which by the way should be filled out by a licensed advisor not the insured. What does the average person know about coverage's and SEF's?? That app is what Alberta licensed advisors fill out to have signed. This lack of proper communication by your advisors was stressful, and I still have not heard from your UW department to bind coverage. Its been almost a month since my first contact with you. If you dont want to insure in Alberta because apparently "All of the fraud" in Alberta which was told to me in my 3rd call no less that 4 times. Dont offer insurance in Alberta and make this a ridiculous waiting game when you have no intention of binding coverage.

Received a 243.79% premium rate increase letter with no justification other than "In accordance with the rate schedule contained in your contract". I have 10 year terms and policy since 1994. When I did their online estimate, the monthly premium was less and I was paying prior to this increase.

I strongly suggest no to go with RBC insurance. Especially if you’re looking to do critical illness and life insurance . We have over 600.00 charged NSF funds because they won’t take our insurance payment out on time . So they waited 2 months to start taking insurance money and refuse to take money out on the scheduled dates as stated in the insurance policy . We are on a budget so we make sure the money in the account . They also try to take out payments few times at a time . We have asked them to pay our NSF funds and they refuse !. They refuse to communicate on why they won’t follow the policy stating the funds should be take out on scheduled dates !. Please do not sign up with RBC insurance it’s been a nightmare for us !.

If I could rate them a 0, I would. I have been with them for 25 years and just cancelled all my business with them after wasting hours. They were also $1300 more than other quotes. Do not go with RBC

My wife and I purchased Interruption &Travel Medical insurance for our Jan 24, 2023 to Feb 17, 2023. To make the purchase took us in excess of 2 hours and they couldn't get our details correct resulting in having to have our documents mailed out 3 times.
While on our vacation in Ecuador we both became violently ill from food poisoning. Around 7 am we contacted the emergency number, the agent spent another 2 hours collecting information she should have had at hand from the policy numbers we provided to her. When she tried to find a doctor or clinic to go to she complained she could not talk to anyone because they all spoke Spanish. She finally gave us the names of 2 clinics which she had no idea of their level of professionalism.
We gave up on our RBC Insurance provider and went to our hotel front desk who provided us with the name of a clinic and provided an interpreter to go with us to provide assistance.
Because of the incompetence of the Insurance provider We fell we have been taken advantage of to the tune of over $1,500.00.
Filling out the online claim is another nightmare in its self. While trying to get assistance on the phone I waited 2 hours to get through only to be cut off and had to get in line again for a 2 hour wait. This time I got through on a direct line and was told I had the wrong number but that he would put me through on a direct line to someone who could give assistance. This number immediately put me on a 2 hour call back.
This pathetic lack of service is provided by Banking and Insurance companies who are making record profits on the backs of honest working people in part by short staffed or by hiring incompetent staff.
I'm sad to say as an RBC client for over 50 years I recommend you shop else where for your insurance needs.

Be prepared to waste 2 hours of your life just to get an insurance policy, repeat yourself multiple times and be made to feel like you need to justify all your life choices when interacting with RBC insurance. My low satisfaction, among other things, is due to: long wait times for back-end tasks e.g., getting manager approval, completing a few tasks, inputting notes; lack of transparency e.g., stating a discount is being applied but not being specific about % of discount received, lack acknowledgement of information previously provided, non-inclusive language/treatment e.g., assuming all people have previously owned cars, have previously had insurance, and make similar life choices for how the use a vehicle