A good experience, helpful and quick response. The item I ordered was out if stock but they recommended a replacement by the same manufacturer at a good price. I also got to choose a date for deliv... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was sent the wrong model. Almost but not quite identical to the one that I orders. However, the response times on emails is very impressive. A replacement was arranged almost immediately and deliver... Mehr ansehen
Unternehmen hat geantwortet
We ordered a TV as our one finally gave up! I ordered in the evening of a Wednesday and the TV arrived on the Friday - excellent service! The price was very competitive and Smiths were incredibly ea... Mehr ansehen
Unternehmen hat geantwortet
My TV was delivered smashed. However, Smiths were fabulous arranged return and a replacement in no time. The communication was quick and helpful. Great company to deal with. Thank you.... New Tv is fa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Smiths TV is a family run business that has been established over 100 years. We sell online on our award winning website www.smithstv.co.uk and in our four showrooms across the North West. We sell specialise in TV, Home Entertainment and Domestic Appliances. We stock most of the leading brands in these categories including Panasonic, Samsung, Bosch, Hotpoint, Neff, Miele, Sonos as well as many other manufacturers. We pride ourselves on our customer service and our price match guarantee. This means you can get the service of a family run business at internet prices. Visit www.smithstv.co.uk now!
Kontaktinformationen
114 Manchester Road, PR9 9BJ, Southport, Vereinigtes Königreich
- 01704 531854
- sales@smithstv.co.uk
- smithstv.co.uk
4,6
Hervorragend
2894 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
LG 48" G5 TV
Excellent pricing for the size and model that I wanted.
Included a 5-year warranty. The deal was way better than other larger box stores. Delivery was as scheduled and on time. Will definitely support SmithsTV in future.
19. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Great service start to finish !.
Great service start to finish !.
Helpful salesman, quality goods at competitive prices .
13. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
New tv from Smiths
After our very old tv finally expired we decided to buy a new one at Smiths in Formby. We picked a good reliable brand recommended by Witch? and it was delivered in only 2 days after ordering.
It has a brilliant picture and we are very pleased with it.
Delivery men very helpful when it first arrived.
12. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Great Customer service
The item was exactly as described, Smiths are good value for money and great customer service
7. Juli 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Great Company to deal with
Smiths make you feel welcome, they are knowledgeable & offer competitive prices and a great service. Thank you
10. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
I bought a Samsung UE43U8000F 55 inch.
I bought a Samsung UE43U8000F 55 inch.
The sound quality is bad not sure if just this TV was damaged in transit but by the time I realised the sound was bad days later I had already sorted out my TV accounts, got a sound bar ect
I would like a partial refund and for the company to contact me.
25. Dezember 2025
Antwort von Smiths TV
Thank you for your review. We're sorry to hear that you're experiencing an issue with your TV.
Having checked your order, we can see that the TV was purchased in December last year, which means it was over 10 months ago. Unfortunately, given the time that has passed since purchase, there is very little we can do directly from our side.
If you believe the TV has developed a fault, we would recommend contacting Samsung directly to arrange an inspection and repair. Their support team will be able to assess the issue and advise on any warranty coverage that may apply.
We appreciate your feedback and are sorry that you're experiencing this problem. We hope Samsung are able to resolve the issue for you quickly.
Overall service.
Delivery, Service and Price spot on. On time, competitive and backed up service.
9. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
The service in the shop and the…
The service in the shop and the delivery and fitting of my appliance was extremely satisfactory
6. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Excellent and efficient service
Excellent and efficient service. The cashback was a nice little treat.
19. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Order took a little bit longer than I…
Order took a little bit longer than I expected. Item was ordered from manufacturer, then delivered. Communication was excellent and Smiths did everything they promised. Hob arrived in perfect condition. Would recommend Smiths as a reliable supplier and great price.
5. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Smiths had the best price and quick…
Smiths had the best price and quick delivery . On the tv i bought there was a world cup promotion deal which in turn gave me another £150 back as well as the tv being already being reduced by £300 and a 5 year guarantee as well so whats not to like
19. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
1st time purchasing from this company
1st time purchasing from this company, excellent pricing and very quick to answer your email. Ordered all my Neff appliances from them and will definitely use them again.
11. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Quick delivery at the time stated good…
Quick delivery at the time stated good prices what more can you ask
4. August 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
I wouldn't give any stars if there was…
I wouldn't give any stars if there was option for it!
Avoid this company!
The TV was delivered in damaged packaging, the screen was visible through the hole on the box.
I refused to accept it. Emailed Smiths TV straight away to let them know about the situation and that I don't want the refund, and that I'd like a replacement. That was the TV I wanted.
It took them 5 days to get back to me saying they were very sorry, can't send replacement and that I should receive the refund within 3 to 5 days.
This TV was on offer at the time of the purchase.
They still sell it online, obviously they have them in stock, but they didn't want to send it.
It wasn't my fault, it wasn't their fault what's happened to the TV during the transport. But,it's their fault not giving me an option to chose if I'd like a replacement that I have to wait for, refund or perhaps a different TV.
Now, the price went up again. On their site and other's too.
I'm without TV and also without option of buying the same one for that or similar price.
Let's also mention I've purchased it almost 4 weeks ago. What a waste of time and money! Just don't!!!
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Smiths TV
We are sorry that you were disappointed with the outcome of your order, however we feel it is important to clarify some of the facts for anyone reading this review.
Unfortunately, the television was damaged whilst in transit by the delivery network before it reached you. As soon as the damage was identified, the item was no longer suitable for sale or delivery, and we fully accepted responsibility for resolving the matter promptly.
While we completely understand that you would have preferred a replacement, the reality was that we did not have any replacement stock available at the time, nor were we able to obtain further stock from the manufacturer. In these circumstances, a full refund was the only option we could realistically offer.
The suggestion that we chose to refund you because you purchased the TV at a promotional price is simply incorrect. The refund decision had nothing whatsoever to do with the price paid. Had replacement stock been available, we would have happily honoured your original purchase price.
The review also states that we were still selling the television online. Our records showed that the product was no longer available, and any website listing would have been the result of stock information being updated. We certainly did not have replacement stock available to withhold from a customer.
We appreciate that this situation was frustrating. Nobody wants to wait for a product, experience a courier damage issue, and then be unable to receive a replacement. However, despite the circumstances being outside both your control and ours, we acted quickly to issue a full refund rather than leave your money tied up indefinitely while waiting for stock that we could not confirm would ever arrive.
We believe good customer service means being honest and transparent, even when the outcome is not the one a customer hoped for. While we regret that we could not supply a replacement television, we stand by the way the matter was handled. We wish you all the best and thank you for giving us the opportunity to address your concerns.
At Smiths TV, we are proud of the service we provide and of the many customers who shop with us every year. Although things occasionally go wrong in transit, we always work to resolve issues fairly, promptly, and with complete transparency.
Great TV at a Great Price
The TV I wanted was not available so was offered a newer model at a fantastic price so how could I refuse.
Service was swift from start to finish and easy to do.
Delivery date was set at a convenient time and the delivery itself was good.
31. Juli 2026
Antwort von Smiths TV
Thank you so much for your kind words and for choosing Smiths TV. We truly appreciate your support and look forward to welcoming you back soon!
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