My Srannah stairlift was installed about 9 months ago, and has always performed faultlessly. It was recently checked over and serviced. Jason, the Service Engineer, explained its workings, and I app... Mehr ansehen
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Das sagen Bewerter
Our experience with Stannah has been great from start to finish. We enjoyed meeting James who initially visited us to look at our stairs, talk us through what needed to be considered and then recommen... Mehr ansehen
Unternehmen hat geantwortet
The whole process from start to finish was seamless. We had to have the radiator moved and battery charger wall socket fitted, but Stannah took care of all this, and everything was completed within 10... Mehr ansehen
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktinformationen
Watt Close, SP10 3SD, Andover, Vereinigtes Königreich
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Hervorragend
6250 Bewertungen
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Antwort von Stannah UK
We're happy to hear that you found our service great and our engineer friendly and helpful. Thank you for your positive feedback; we appreciate it.
Two service engineers called to my…
Two service engineers called to my mother’s house recently.
They were polite and professional.
They worked diligently and were happy to answer any questions.
The whole process was completed within 40 minutes.
25. März 2026
Antwort von Stannah UK
We're happy to hear that the engineers who visited your mother's house were polite and professional. We appreciate your positive feedback regarding their diligence and willingness to answer questions.
Excellent service and aftercare
25. März 2026
Antwort von Stannah UK
We appreciate you taking the time to share your experience, and we are so happy to hear you received excellent service and aftercare!
Disorganised Admin Team
I requested a Stannah stair lift to be removed from one property and fitted to another. I was asked to pay the fee in advance which I did. A mutual date was set to do a survey on the new property. The engineer came and did the survey and arrange a fitting date. I then contacted Stannah to confirm all was ok and which point they said the first engineer was on holiday and they had to do the survey again. On the day of fitting the engineer went to the new property then realised he was at the wrong property. The actual fitting teams were very good however the actual admin team were slightly disorganised and did not call back when they promised to. I feel once they had the monies it became of low importance. Shame really as the actual stair lift is great and so are the engineers.
25. März 2026
Antwort von Stannah UK
Thank you for taking the time to share your experience with us. We’re very sorry for the inconvenience caused by the miscommunication and the issues you encountered during the survey and scheduling process. This is not the level of service we aim to provide.
We’re pleased to hear that you were happy with the fitting teams and the stairlift itself, but we understand how frustrating the administrative difficulties must have been. Your feedback is important, and we will use it to help improve our service.
If you need any further assistance or would like to discuss this in more detail, please contact us at customersupport@stannah.co.uk and our team will be happy to help.
Thank you again for bringing this to our attention.
Convenient appointments
I was phoned to tell me my annual service was due. I was able to arrange for that service to be done the same day, as that was convenient for me.
The engineer was friendly and efficient. I have had my Stannah lift for five years, and have had no problems.
23. März 2026
Antwort von Stannah UK
We're happy to hear that scheduling your annual service was convenient and that the engineer was friendlyt! We appreciate you sharing your positive experience and are glad your lift has been problem-free for five years.
Engineer was polite
Engineer was polite, friendly very particular about his appearance, and very efficient.
18. März 2026
Antwort von Stannah UK
We appreciate you sharing your positive experience. We're happy to know the engineer was polite, friendly, efficient and took pride in their appearance.
Helpful
Helpful, friendly and felt at ease. He explained what he has done. Highly recommend his expertise.
24. März 2026
Antwort von Stannah UK
We're happy to hear that you felt comfortable and at ease. We appreciate you recommending our expertise and thank you for your positive feedback!
Operatives was on time
Operatives was on time. Got on with the servicing.
Pleasant and personable engineer.
Tidy and clean before he left.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We're happy to hear that the engineer was punctual, efficient, personable, and tidy during the service. Thank you for sharing your positive experience with us!
Service with a smile!
The engineer was friendly, polite and carried out the service efficiently. No worries at all!
19. März 2026
Antwort von Stannah UK
We're happy to hear that you were pleased with the service you received. We appreciate you taking the time to share your positive feedback with us!
Punctual and excellent service
19. März 2026
Antwort von Stannah UK
We are so happy that you were pleased with our punctual and excellent service. Thank you for your positive feedback.
Very good services engineer turned up…
Very good services engineer turned up on time and serviced my stair lift !
19. März 2026
Antwort von Stannah UK
We appreciate you taking the time to share your positive experience. We're happy the engineer was punctual and serviced your stairlift well.
Good design
Good design, fast effective installation. Highly recommended.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We're happy to hear that you found our design appealing and the installation effective. Thank you for your recommendation!
Antwort von Stannah UK
We appreciate you taking the time to leave us this great review. We're so glad to hear that you had a positive experience with our service.
Excellent
Excellent, above and beyond service from Tony today, quickly attended my repair call out. He was very thorough and efficient in completing the repair.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We appreciate you sharing this fantastic feedback! We're glad to hear that you received excellent service and that the repair was completed thoroughly and efficiently.
Antwort von Stannah UK
We appreciate you taking a moment to share your positive experience; we are so glad that you were happy with our service.
Antwort von Stannah UK
We're glad you found our service helpful. Thank you for your positive feedback!
Antwort von Stannah UK
We are so glad to hear you experienced easy contact, promptness, and friendly, efficient service. Thank you for the great feedback!
Great service all on time.
23. März 2026
Antwort von Stannah UK
We are so happy to hear that you received great and timely service. Thank you for sharing your positive experience with us.
Within the last 17 months of purchase
Within the last 17 months I purchased a Stannah stairlift through an approved Stannah installer, who installed a straight stairlift with a swing arm for me. Unfortunately on the 17th month it developed a problem with the swing arm not retracting up. The installer came out and replaced the gas strut at a charge of £170 for the labour and the part. Two days later I had to call them out again for the same problem, as the faulty gas strut made the gearbox/clutch weak. Luckily I was not charged again for this visit and part. As this all happened within just 17 months of purchasing the lift, I contacted Stannah to express my disappointment in their product, but they weren't interested in offering me any backup or help, even though I told them that according to the WEB a gas Strut should last for 5 to 10 years or 10,000 to 30,000 cycles! I would have expected Stannah to have concerns that a product of theirs wasn't fit for purpose within the 17th month of purchase! The original installer was helpful in putting the problem right for me. Also I pointed out to Stannah that their website says that all Stannah lifts include a 2 year warranty and 2 yearly routine visits. But I was told that it only applies if the lift it purchased directly from them. So as a manufacturer and installer of Stairlifts I am not impressed with with Stannah or their customer service!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
Hi Brian,
Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve had with your stairlift, particularly so soon after installation. We appreciate how frustrating that must have been.
It’s good to hear that your installer was able to resolve the issue, but we recognise your concerns around the reliability of the component and the costs involved.
As you mentioned, Stannah stairlifts can be purchased either directly from us or via our network of approved independent distributors. While all Stannah products are built to the same standards, servicing, warranty cover and call-out arrangements are managed by the company you purchase from. This means the cover provided can differ from the package offered when buying directly from Stannah.
That said, we take feedback like this seriously. Components such as gas struts are rigorously tested, and issues like the one you’ve described are not typical. We’re sorry that, on this occasion, this has impacted your overall experience, and we appreciate you bringing it to our attention.
Thank you again for your feedback – it helps us continue to improve both our products and how we support our customers.
Kind regards,
Amy – Stannah UK
Fitted in a morning on the day agreed
Fitted in a morning on the day agreed, the guys explained how it works and I have been using without a problem ever since. Should have had it fitted years ago. Great product.
18. März 2026
Antwort von Stannah UK
Thank you for your positive feedback. We're happy to hear that the installation went smoothly and that you are satisfied with the product. It's great to know you're finding it so useful!
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