I have been with Superprof for three years and am grateful for how much they promote me. They are very helpful with how to create a winning profile and ways to become a super tutor. I've tri... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Hi, I am Fareeha and I am an English teacher living in Christchurch, New Zealand, currently. With Superprof, life became quite easy. Students approach me for various types of lessons in English. To... Mehr ansehen
Charged $59 without any services. Tutors that accepted my requested did not even read my requirements for study. For example, offered face-to-face - but once accepted said online only. Since a tuto... Mehr ansehen
Unternehmen hat geantwortet
Still a lot to navigate around and would be nice to have ongoing updates after each lesson on payments especially if you have gone over time. Also would be great as a tutor if you can show days you ar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Find the perfect teacher on Superprof.
Kontaktinformationen
Frankreich
- superprof.co.nz
3,7
Akzeptabel
160 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thanks Superprof NZ
I have been a German Tutor on Superprof for 4 years. I have met some fantastic students. Only twice have I had a student reach out about the payment they had made to Superprof, because they had confused it with the payment for my lessons. My first class I always offer is free, and any further classes are chargeable. I use 3 different websites for my teaching and I find Superprof the most accommodating for Tutors. Another website, I am using takes the first 2 weeks payment for my lessons. The students have to pay upfront for 2 weeks of my lessons directly to the company, only after 2 weeks do I get paid. This could mean that I deliver up to 4 classes free, since some students sign up for 2 classes per week. Superprof has given me the opportunity to meet and deliver my classes to a wide-range of students, all over the world. Thank you Superprof NZ!
23. Oktober 2025
Bewertung ohne vorherige Einladung
Pretty good and great experience,
Pretty good and great experience,
The site is easy to use, and is pretty amazing for tutors and learners,
15. Oktober 2025
Bewertung ohne vorherige Einladung
From a tutor perspective
From a tutor perspective, I find the site useful and have received contacts from students, who, I have assisted in many ways.
The Teams Meeting interface appears to work well, and I can display my presentations to a satisfactory standard.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Superprof NZ really care about the…
Superprof NZ really care about the students seeking assistance with their classes as much as they care about the tutors working with them. Great work Superprof. Keep up the good work.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Best platform
Best platform. As a student, I have learned a great deal from my tutor thanks to Superprof.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Rip off charged me 2 month subscription…
Rip off charged me 2 month subscription and wouldn't refund it
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Riccardo,
Thank you for sharing your feedback. I’m sorry if some aspects of the platform weren’t immediately clear when you joined Superprof.
Details about the Student Pass are always available in our Help Center and in our Terms and Conditions.
On the payment page, we indicate that the Student Pass is a subscription, without commitment, and only charged if a tutor accepts your request. We also explain that it provides unlimited access to all tutors across all subjects.
When you subscribed, we sent a confirmation email outlining how Superprof works. This included a reminder that the subscription renews automatically each month until you choose to cancel it.
To help prevent any surprises, we also send an email five days before renewal to remind members that they can cancel their Student Pass with just two clicks.
As an online platform, all our communication is done via email, so we encourage checking your inbox regularly.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof
terrible website - do not subscribe
I found a tutor on the Superprof site and signed up, not realising I had to pay $59 for a monthly subscription on top of the tutor fees. I arranged and confirmed a lesson with the tutor. Close to the time of the lesson, the tutor cancelled the lesson as she was sick. We rearranged and confirmed another lesson. This lesson was also cancelled by the tutor due to still being sick. Months later I realised Superprof was still charging me $59 per month for the 'Superpass' subscription, which I didn't even know I had signed up for. I have cancelled the subscription, and the bank advised to cancel the credit card Superprof has been charging. So I have been charged $177 and didn't even do a single lesson. I have emailed Superprof today requesting a refund.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Ant,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.
At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.
To avoid the risk of forgetting, we send an email 5 days before the renewal of the subscription to remind members they can suspend their Student Pass in just two clicks.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof
TE REO ACTIVATED, COME GET SOME!!
I HAVE JUST NOW SUCCESSFULLY ENGAGED MY FIRST STUDENT WHO HAS BOOKED 6 LESSONS. I DONT UNDERSTAND WHY PREVIOUS STUDENTS WITH INTENT WERE UNABLE TO CONNECT WITH ME SO NOW, FOR THOSE THAT NEED ME, JUST EMAIL ME! I'M HERE FOR TE REO MĀORI AND YOU! KARANGA MAI
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Fasirua,
Thank you for sharing your thoughts with us. We’re really pleased to hear that you’ve successfully connected with a student for multiple lessons.
We’re glad you’re here to share your passion for teaching Te Reo Māori, and we truly appreciate your commitment to supporting learners.
Many thanks
Superprof New Zealand
Stay away from this website
Stay away from this website! In fact report it to the authorities. It's taking your money and nothing is working. You will not find a tutor on this page that suits your needs. And cancelling your membership is impossible.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Noemi,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.
At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.
To avoid the risk of forgetting, we send an email 5 days before the renewal of the subscription to remind members they can suspend their Student Pass in just two clicks.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof NZ
Misleading, would not recommend
Charged $59 without any services.
Tutors that accepted my requested did not even read my requirements for study. For example, offered face-to-face - but once accepted said online only.
Since a tutor accepted = no refund/ability to get money back.
Essentially - misleading charged for a service that was not fulfilled, by tutor that do not offer what they sell. Would not recommend.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hello Hone Tia,
In order to message tutors and arrange lessons, a Student Pass subscription is required. This is clearly stated on the payment page before completing the sign-up process.
That said, tutors on Superprof are responsible for keeping their listing details—including prices and lesson locations—accurate and up to date.
If you encountered any discrepancies, please don’t hesitate to contact us at hellonz@superprof.com, and our support team will be happy to help find the best solution.
We’re here to help if you need further support.
Kind regards,
The Superprof Team
Unfair business model
Superprof is not an official registered in New Zealand. It's a French company based in France and running their website globally with domain extensions of each country.
I don’t recommend using Superprof. Their business model doesn’t feel fair.
To contact a tutor, you first need to buy a $59 student pass, which is valid for 30 days. During that time, you can message as many tutors as you like worldwide.
But here’s the catch: when you buy the student pass, you’re automatically signed up for a subscription that renews every month for $59 NZD. Superprof will send you an email saying it will renew in 30 days, and another one 5 days before the renewal. To cancel, you have to log into your account and do it through their website. if you don't, they will keep charging for it every month.
They call it a “non-binding subscription”. when you proceed with student pass. subscription details are not mentioned on student pass page. It will show up it on payment page so called "non-binding subscription".
common Psychology of people is eyes roll over on payment details and pay for it. Although the subscription details are sent out by email, there is no guarantee that email will land in your inbox. might go to spam/junk folder.
if you raise query then they will guide you to help center or terms and conditions page on their website.
This subscription model is how Superprof makes most of its money in millions.
company knows how to trick people. they know that no one will go and read terms and conditions ahead.
we cancelled the subscription, but it reactivated by itself a few days later. we cancelled it again and will keep checking to make sure it stays that way. Also, there is no option to remove your credit card details, only Superprof got access to delete credit card details. As advised above, if your subscription reactivates by itself without your concern, you will be charged for subscription on following month.
In New Zealand, we don’t really need to browse lots of tutors. we contacted just one, and my daughter has been taking weekly lessons. Still, because of this tricky system, we were charged for five months.
Instead of putting customers on a subscription for student pass, it would be fairer to just sell a 30-day validity student pass and can contact many tutors. After 30 days, a new pass needs to be purchased to contact other tutors.
Tutors can create their profiles at no cost, but Tutors are charged 10% commission on bookings organized via their platform. If enrolled for premium with annual fee, no commission will be deducted.
only good part is Tutors can fix their own rate for lessons.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Srinath,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.
At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.
To avoid the risk of forgetting, we send an email 5 days before the renewal of the subscription to remind members they can suspend their Student Pass in just two clicks.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof New Zealand
It shows $ 59 before contacting the…
It shows $ 59 before contacting the tutor and I did put in my credit card number. But I only had one lesson from the tutor. But my statement keeps telling me I am getting deducted money every month. It doesn't even make any sense since I only got 1 lesson. And the email Superproof sent me didn't even mention the " monthly student pass". This is definitely a scam, if the company are not returning the money, I will call the police within this month.
8. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Vanessa,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.
At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.
To avoid the risk of forgetting, we send an email 5 days before the renewal of the subscription to remind members they can suspend their Student Pass in just two clicks.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof New Zealand
Too good to be true?!
I was so happy to find an alternative way to learn Japanese face to face. There was only ONE tutor in my area and she looked nice so I tried to contact her just to find myself on the sub page with a $ 59 cost without knowing really how it would evolve from here. I went back to their home page to find another tutor in the same location with the same name (!), different photo and background. Coincidence? .... Coming to trustpilot I feel I will stay away from superprof now. Get your act together superprof! You look like a mean scam!
I have now been ask to give further details!
The cost of $ 59 is not known until you chose a language and teacher. It then appears as a subscription fee and you still don't know what you are getting for this money. One connection to that teacher you are hoping to connect with? When I went back to the first page and tried again, a different teacher with the same name appeared. The choice for teachers in my location is limited to 2 which would not be a surprise. The way this company or organisation or platform presents itself, however, is not transparent. What is the mission? How is it managed to achieve? What do subscribers get?
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Anke,
Thank you for sharing your experience.
Please reach out to our customer support team at hellonz@superprof.com, so we can better understand your concern and help find a solution to any issues you encounter.
Best regards,
Superprof New Zealand
Scam artists
Scam artists. Why would I need a subscription once I have a tutor. Ridiculous that I would even think that a sit to find a tutor on would force you into a subscription service. I feel for other students that barely earn enough to get by getting money taken from them by this excuse of a company.
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Dan,
Thank you for sharing your thoughts. We understand your concerns and would like to clarify how the Superprof platform and our Student Pass work.
To use our service and connect with tutors, a $59 Student Pass is required. This is not a charge for individual lessons, but rather a subscription that allows you unlimited access to tutors across all subjects for a minimum period of 30 days.
This information is clearly stated during the sign-up process, including the automatic renewal policy.
Once you’ve signed up, you can easily manage your subscription through your Dashboard. The option to cancel or suspend the Student Pass is available at any time by simply clicking "Suspend" and then "Cancel my subscription." For your convenience, we send a reminder email five days before your subscription renews, giving you plenty of time to make any adjustments.
If you need further assistance or clarification on how to manage your subscription, we are always here to help. Please feel free to reach out to us at hellonz@superprof.com, and we’ll be happy to assist.
Best regards,
The Superprof Team
SCAM ALERT
SCAM ALERT: Superprof took an unauthorized payment from my debt card. Do not use them.
2. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Mick,
Hi John,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
This information was present when you went through a payment page on which we indicate that the Student Pass is a monthly subscription.
If you have any questions, please reach out to our customer support team at hellonz@superprof.com who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof NZ
Major scam…they claim to only charge…
Major scam…they claim to only charge your card once a lesson is accepted by a tutor when in fact you are charged immediately, regardless of whether a lesson is accepted. Save your money and look at other options.
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Maree,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
This information was present when you went through a payment page on which we indicate that the Student Pass is a monthly subscription.
For your information, once you sign up for the Student Pass, you can see it listed on your Dashboard under the Student Pass tab.
It's just a matter of clicking "Suspend" and then "Cancel my subscription" to avoid future renewals.
Please reach out to our customer support team at hellonz@superprof.com who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof Australia
They have set up a scam system
Same as all the other 1 star reviewers - this unethical scam that Superprof runs where to be able to access a tutor you have to sign up to a 'service' that allows you to book/contact a tutor. This is done for one reason - that this is a 'subscription' that you get charged monthly for. They try to justify it by saying it is there in writing on the website, but when you are trying to book a tutor I think most people click through the screens to get to do what they went there for - to book a tutor. When customers are not using the service the ethical thing to do would be to message them to let them know that they are paying this monthly fee and getting no benefit from it. But of course Superprof don't do that. They should be ashamed of how they take money from customers for delivering nothing and counting on the unclear process that they have set up to steal money from their customers.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Lloyd,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.
At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.
To avoid the risk of forgetting, we send an email 5 days before the renewal of the subscription to remind members they can suspend their Student Pass in just two clicks.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof New Zealand
Be wary of recurring charge
We used the Superprof service to find a keyboard tutor who was fine, however Superprof charged me a recurring charge of $59/month after my partner signed up to what she did not realise was a recurring subscription. The subscription is just to access the tutors - not something that would ever need to be recurring as once you hook up with one your relationship is with that tutor. The business model seems designed to trick people (or perhaps to be fair busy people who don't read the fine-print). Took me 12months to spot on my accounts so that turned out to be a VERY expensive keyboard session for our son. The service itself did what it says on the tin but be aware that this is a recurring subscription so you do not fall into the same trap.
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Rob,
In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.
At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.
To avoid the risk of forgetting, we send an email 5 days before the renewal of the subscription to remind members they can suspend their Student Pass in just two clicks.
Please reach out to our customer support team at hellonz@superprof.com, who are here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof New Zealand
Tutor was the hook.
Tutor was the hook. But the Call Manager started getting dodgy. Charged my card for 1 lesson and I cancelled my subscription. Preying on broke students. Disgusting.
5. April 2025
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Hi Jessica,
To access our platform and connect with tutors, you'll need a Student Pass subscription, priced at $59 per month. This subscription grants you full access to our platform, including the ability to contact tutors and access their contact details.
If your tutor accepted your lesson request but wasn't able to offer the first lesson then please reach out to our customer support team at hellonz@superprof.com.
We're here to assist you and find a solution to any issues you encounter.
Best regards,
Superprof New Zealand
Misleading paid service
Previously I was looking for a tutor. To request a trial lesson from a tutor, I was charged $59 as fund that was called the Student Pass.
It was completely not clear that the Pass was actually a subscription with auto renewal enabled!
Consequently, I was charged $59 again at the next month.
So I immediately cancelled the subscription and emailed the support to request a refund at the same day being charged but was refused as they stated they had sent notifications of renewal via email.
So I spent $118 having a chat with a tutor for a free trial lesson.
Before this happened, I still thought my account had $59 balance remaining that I could request more lessons or withdraw!
This is such a tricky earning strategy for them.
I hope people can avoid this smart trap.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von Superprof NZ
Dear Chester,
Thank you for your feedback.
We strive to be transparent with our subscription details, and I regret that this was not clear to you at the time of registration.
As mentioned in our communication, the Student Pass is a subscription that allows you to contact tutors on the Superprof platform. This service is for a minimum of 30 days, and we made sure to include information about the recurring nature of the subscription during the registration process. We also sent reminder emails prior to the renewal.
If you have any further concerns or questions, please don’t hesitate to reach out to us at hellonz@superprof.com. We’re here to help.
Kind regards,
Superprof NZ
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.