My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Having requested a quote, I was pleased to not receive additional calls, and given sufficient time to review the documents prior to my decision. When calling Vetsure, my call was received in a frie... Mehr ansehen
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I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Mehr ansehen
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It was good to be able to talk to a knowledgeable person when deciding what level of insurance to buy. I am glad that I was given the option to talk a representative rather than fill in forms on line.... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Vom Unternehmen geschrieben
Kontaktinformationen
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Vereinigtes Königreich
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Hervorragend
1112 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It was quick and easy.
It was quick and easy to insure our cat. We now have peace of mind knowing he is covered by insurance if anything should happen to him.
24. November 2025
Antwort von Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Good service all round
24. November 2025
Antwort von Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Very friendly and professional lady…
Very friendly and professional lady took me through the different policies, didn’t feel under pressure. I’ve used Vetsure previously and everyone I spoke to was very helpful.
For some reason the emails you send me are impossible to read as for example, PDF’s cover the main text and the Direct Debit Details are completely obliterating the main guarantee. For some reason this only happens with emails from Vetsure.
22. November 2025
Antwort von Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for raising the issue of the emails with us, we will look into this further.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
How helpful they are.
I am very pleased with the people i spoke to they were very helpful and they explained everything to me witch i could under stand so thank you.
11. November 2025
Antwort von Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
A lovely team of people
A lovely team of people. When my young cat passed away I was sent a lovely card all signed by the Insurance Team and some seeds to plant, I was so touched by this, very thoughtful.
11. November 2025
Antwort von Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly
The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Emily,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Read the small print! Cats over 8 years old not covered for death
Please please please read the small print with your policy! The front wording on mine said I was covered for death of my pet with no indication of any exclusions which is incredibly misleading. They will not pay out on a cat who is over 8 years old and customer service are very unhelpful, especially shocking when I was trying to deal with the sudden loss of my cat.
I have taken this to the Financial Ombudsman who have happily taken my case and were incredibly helpful. Vetsure did respond to my case but totally ignored my query about their misleading wording which was another disappointment.
I just want to make sure other people are not taken in by their misleading cover table on their policy.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Katherine,
Thank you for taking the time to leave your review, and we are truly sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we understand how upsetting it must have been to discuss your policy at such a time.
We understand your case is currently with the Financial Ombudsman, and we will of course continue to cooperate fully with their review. If there is anything further, we can do to assist you in the meantime, please do not hesitate to reach out to us directly.
Kind regards,
The Vetsure Team
Think Twice Before Choosing VetSure!
I don’t usually leave reviews, but this is something I wish I’d known before taking out pet insurance.
Vetsure’s process is confusing and inconsistent. The questions they ask during setup can change depending on who you speak to, and important details are often missed. That matters, because any previous vet visit, even something minor like a puppy being sick once, can later be used against you. They may treat it as a symptom and label it a pre-existing condition, even if your pet was never diagnosed with anything.
Claims are denied based on vague notes and assumptions, not actual veterinary evidence. And when you try to challenge it, the customer service is just as frustrating. You’re passed between departments, given conflicting information, and left feeling like no one’s actually listening. It’s exhausting and unfair.
If you’re new to pet insurance, it’s easy to get caught out by unclear wording and a lack of transparency. I trusted VetSure to be fair and clear. They weren’t.
If you’re considering them, don’t.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Bonnie,
Thank you for taking the time to share your feedback - we’re sorry to hear that you’re disappointed.
We would like to assure you that our declaration questions remain consistent for all policyholders and are a standard part of our policy setup process. These questions help us ensure we are able to provide accurate information and support from the very start of each policy.
When assessing claims, we do not make assumptions. All decisions are based solely on the veterinary clinical notes provided to us. If any information is unclear, we always seek clarification directly from the treating vet. In your case, the vet confirmed that the treatment was linked to a pre-existing condition. As a result, and in line with our policy terms and conditions, the claim was declined.
We appreciate that this was not the outcome you were hoping for, and we truly understand how frustrating this can be. Our aim is always to treat every claim fairly and consistently, based on the information available to us.
We understand you have decided to cancel your policy, however if we can be of any further assistance please do not hesitate to contact us.
Kind regards,
The Vetsure Team
I have made a number of claims and the…
I have made a number of claims and the process has been extremely well organised, my vet makes the request and I authorise, every time I have rung the phone is answered promptly and the issue resolved. Nice people to do business with.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Great Customer Service
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues.
Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chelsea) both really went above and beyond to help. Ensuring we went forward with the correct level of cover with all aspects explained clearly and concisely.
Can recommend VetSure whole heartedly.
18. Oktober 2025
Antwort von Vetsure Pet Insurance
Hi Deano,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Very straighforward to add my cat
Very straighforward to add my cat, and eveything very well explained.
8. Oktober 2025
Antwort von Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Vetsure Pet Health Plan
Appalling customer care. Been with the company for nearly a year. I had been with another pet health company five years previously and I have never encountered such unprofessional ineptitude and excuses. Cut off when on the customer care phone support when they are supposedly supporting. Poorly trained staff. Combative in emails when I am emailing complaining about my service received such as missing orders of subscription vet medication. My delivery orders do not arrive and I do not recommend this company. Avoid.
I had to make sure I was refunded through my bank. As I had woeful excuses from Vetsure for my delivery charges being refunded into my account and this wasn't prompt. I was told 10 to 15 days for refund. I had to ask customer service several times where it was 16 days later it was refunded. I had by then had monies returned via my bank for subscription payments which as I had not received my vet medications on at least two occasions was refunded via the bank the same day. The bank also advised I have a complaint lodged with the Financial Ombudsman financial watchdog. Which is ongoing.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
We’re genuinely sorry to hear about the experience you have received. We’ve investigated the matter thoroughly with our finance and customer care teams, and I’m pleased to confirm that the payment issue has now been resolved.
We completely understand how frustrating this has been, and we’re already taking steps internally to make sure our teams coordinate more efficiently across departments to prevent this from happening again.
We’d really appreciate the opportunity to speak with you directly to make things right. Please feel free to call us on 0800 050 2022, Monday to Friday 8am – 6pm, or Saturday 9am – 1pm, and ask for Jo, who’ll be happy to discuss this personally.
Thank you again for sharing your feedback. It genuinely helps us improve.
Kind regards,
David, Vetsure
Price increases
Been with Vetsure for over 10 years now on recommendation from my vet. But in the past 3 years they have increased their costs dramatically. Above inflation and when I discussed with my vet they wanted me to forward my policies so they could look into. I have found other companies offering similar services for less. I have not changed yet but am in the process of comparing I would advise anyone looking into pet insurance to shop around. I am currently paying £100 a month for a 3 year old dog with no ongoing health issues.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Thank you for taking the time to share your feedback. We genuinely appreciate it.
We completely understand that rising costs can be frustrating, and we’d welcome the chance to review your policy and talk through the factors that may have contributed to these changes.
It’s also worth remembering that when comparing policies, it’s important to check you’re looking at like-for-like cover, as levels of protection can vary quite significantly between insurers.
Thank you again for your feedback. We’d love the opportunity to help.
The Vetsure Team
Fast and efficient
Harry Scott handled my query quickly and efficiently and replied within a couple of hours. No waiting 5 days just for a reply saying they'll get to me within 14 days! Thank you. The refund was only negligible really but its one less thing for me to think about after the sudden loss of our beloved dog.
3. Oktober 2025
Well explained and very helpful.
3. Oktober 2025
Wonderful service
Such helpful, caring, friendly people. It's a pleasure to find a company that lets you speak to a real human being. I can't recommend Vetsure highly enough.
3. Oktober 2025
Helpful staff make a big difference
Jodie was so helpful, explaining the different options available and making sure I was happy with my final choice. I wasn't rushed or pressurised and she pointed out aspects of the insurance that I hadn't understood. Choosing pet insurance can be really confusing so it's definitely worth a call, as Jodie took all the stress out of it.
27. September 2025
Thank you!
Our cat was very sadly hit by a car, and following emergency treatment passed away. This was a really awful time for us, however VetSure made the process a lot smoother and took the financial stress away. I paid for our cat’s treatment upfront as I wanted him to be individually cremated. Our vets submitted the claim form and within a week VetSure had made contact to sort everything out for us. It was hassle free and they went above and beyond in sending a condolences email, along with a hand written and signed (by the whole team!) card and small gift. This really was not expected but hugely appreciated. Thank you VetSure team, you made this awful time that little bit easier.
23. September 2025
Bewertung ohne vorherige Einladung
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