Wakefit Mattress Bewertungen 

I ordered 2 recliners from Wakefit...when I received them, 1 recliner was defective...I have been complaining about it for past 40 days, but there is no response from the Wakefit team...everytime I contact them, they ask me to mail them...it has been so tiring talking to these guys...everytime they just have 1 word 'SORRY'...I have been contacting them since 40 days, no response, they don't even update me regarding my issue

Very bad experience. They would not cover anything under the warranty. The mattress foam has deteriorated after 5 years. Now they are not replacing it. I have shared images and videos five times, but they keep asking for the same photos and videos. Very bad matterss and a very poor warranty claim.

Bought a Sofa Bed (Amoeba), but within 6 months, the legs of the bed broken itself. On complaining, the response was very poor. Total Wastage of money, poor service, poor response from the Dealer at Ghitorni. Will not buy or suggest anyone to buy.

**Extremely disappointing product quality and poor resolution from Wakefit**

I purchased a sofa from Wakefit expecting good quality and workmanship, but the product delivered was clearly defective. The width of the seat varies, the alignment is visibly uneven, and the overall finish does not meet the quality standards one would reasonably expect from a reputed brand.

What is more disappointing is the way Wakefit has handled the issue. Instead of offering a replacement for a defective product, they are proposing to rework/retrofit the same sofa. I do not believe a defective sofa should be repaired and passed back to the customer as an acceptable solution. A retrofitted product is simply not equivalent to a properly manufactured new product.

I have already communicated my concerns to Wakefit, but the resolution offered is not acceptable to me. The issue is not just the inconvenience caused, but also the lack of accountability for delivering a product with poor workmanship in the first place.

I expected much better from Wakefit. **If you are considering buying from them, I would strongly recommend checking their quality and after-sales handling carefully before making a purchase.**

Pls do not buy any product from wakefit..its a worst company with pathetic customer service. Bought a bed from indirapuram shop , which was promised to deliver in 4 days ..After multiple followups and reminder, bed was delivered after a month .The bed is defective as the hydraulic box is not working...inspite of numerous mails and calls, they have turned deaf ears and as no solution has been provided yet !!

They sale with option to return in 100 days. Catch is they keep money and don’t come to pick up returns. Good model of using customer money for long. They supply used substandard product only.

Worst experience. Order wardrobe in Feb 2026. Yet Not delivered even in August 2026.

Called customer care for 20/30 times. No proper response received.

Don't buy anything from wakefit if you don't want to get frustrated by calling customer care multiple times.

there more reliable and good options in market. I had good experience with Woodenstreet and Furniselen

Bought a study table, and they sent a coffee table. I asked for cancellation, and they said they are investigating. From the warehouse dispatch till reaching the destination, no one could identify that there is something wrong with the product size. The delivery driver said this is a common issue. Diabolical

Plus customer service is good for nothing.

I ordered a table on 13th july for which i got 20th as delivery date, but on 20th they changed the date to 29 without any notification, same thing on 29th they again changed date to 10th August, on 1st August i received call that wakefit it coming with product but the delivery guy could find my location even with address and gpa location shared multiple time.. no commitments till date from wakefit end and they are keep saying we are working and nothing more.

No action and responsibilities just fake response .
Worst company so far with worst staff and somehow they convince investor to invest it.

Extremely disappointing experience with Wakefit.

It’s been over 25 days since I purchased a bed from this store, and despite countless follow-ups, it still hasn’t been delivered. Every time I contact customer support, I get the same scripted response: “It’s in transit.” No one can provide a realistic delivery timeline, and no one seems willing to take ownership of the issue.

What’s even more frustrating is that the delivery commitments made at the time of purchase were completely different from reality. It feels like promises are made just to close the sale, after which customers are left chasing updates with no accountability.

I would also advise customers to be very cautious about relying on assurances from Ms. Priya, as the commitments made to me during the sales process were not honoured.

Reaching out to customer support has been a complete waste of time. They simply repeat the same response without providing any resolution or meaningful update.

At this point, the entire experience has been so poor that it genuinely feels like customers are being taken for granted. When a company takes your money upfront, repeatedly misses its own commitments, and fails to provide any meaningful support, it seriously erodes trust in the brand and its leadership.

I regret this purchase and would strongly advise others to think twice before buying from Wakefit if timely delivery and customer service matter to you.

had a very disappointing experience with Wakefit's customer support. They are polite and patiently listen to your concerns, but that's where the support ends. Despite multiple conversations, no real action was taken and no effective solution was provided.
It feels like they acknowledge the problem without actually resolving it. Good customer service is not just about listening—it's about taking ownership and fixing the issue. Unfortunately, that was completely missing in my experience.

Their funiture is average at best, nothing to weite home about. When I chose them, I did for the sake of good service. Now here I am, a month later, no sign of that good service, frustrated, irritated, unable to reach their customer care, the store representative not picking my call.

Do not, and I mean DO NOT opt for their products. Their service is beyond shit. You will wait ages for the product and then ages more for its installation.

Wrong order with worst ever quality of products delivered. When asked to exchange it, they denied acting like they didn’t do any mistake in delivery.
Terrible scam company

Zero customer support & useless "90-Day Guarantee" – Stay Away!

Extremely disappointed with Wakefit’s service and quality assurance.

The Issue: I purchased a chair (which came with a 90-day satisfaction guarantee), but upon unboxing, found that two right arms were sent instead of a left and right set. Because the arms are essential to the structure, the chair is completely unusable.

The Response (or Lack Thereof): I raised an official complaint over 20 days ago, and there has been zero progress or resolution. In desperation, I reached out directly to the CEO, Ankit, but received no acknowledgment or reply there either.

Wakefit's delivery fulfillment and customer care are completely broken. A "satisfaction guarantee" means nothing if you can't even get basic parts replaced. Do not buy from them online. You are much better off buying from a physical retail store where you know exactly what you’re getting.

Worst experience with both the seller and Flipkart.

When I purchased the mattress, it clearly showed that a 7-day replacement option was available. However, the product delivered was of the wrong size. When I tried to request a replacement, there was no replacement option available.

I contacted Flipkart Customer Care, and they informed me that the seller had provided only a return option, not a replacement option. They asked me to contact Wakefit Customer Care.

When I contacted Wakefit Customer Care, they said they were unable to process the replacement and asked me to contact Flipkart again and raise a replacement request through them.

I am now being sent back and forth between Flipkart and Wakefit, with neither side taking responsibility for resolving the issue. This has been a very frustrating and disappointing experience.

DONT BUY - staff themselves recommend not to buy . our money wasted

Very Poor Service Experience

I ordered a mattress on 4th July 2026, but it has still not been delivered. I have contacted the customer support team almost 50 times, yet no one has provided a proper response or resolution.

I am still waiting for the product, and the overall service experience has been extremely disappointing. When I requested the contact details of a senior team member or supervisor, my request was clearly denied.

Now, the representative who was handling my case has also stopped responding to my calls and messages. This level of customer service is unacceptable, and I expect an immediate update on my order status and delivery timeline.

I hope the company takes this matter seriously and resolves it as soon as possible.

I am extremely disappointed with Wakefit's delivery service.
I ordered a mattress worth ₹8,100 last month. On every promised delivery date, neither Wakefit nor their logistics partner contacted me. Instead, I would directly receive an email stating that they were unable to reach me and that my order was being returned to the source. This happened twice, even though I never received a single call from the delivery team.
After each failed attempt, Wakefit's customer support called me asking whether I wanted the order to be re-shipped or cancelled. I raised multiple complaints, after which they changed the logistics partner from Ekart Logistics to XpressBees.
I tracked my order every day. It reached my destination city on 14th July. To avoid another failed delivery, I proactively contacted customer support and requested permission for my family to collect the mattress from the XpressBees warehouse. However, I was told that they could not share the warehouse details or contact information until the order was marked "Out for Delivery" and assured me that Wakefit provides doorstep delivery.
Today, 16th July, I finally received a call—not to deliver the mattress, but to inform me that they could not deliver it because it weighs over 30 kg and they don't have a suitable vehicle. Instead, I was asked to arrange my own transportation and collect it myself.
This is completely unacceptable. If Wakefit promises doorstep delivery, they should have the logistics capability to deliver heavy products like mattresses. Customers should not have to chase their orders, repeatedly contact customer support, or arrange their own transport after waiting for weeks.
The product may be good, but my delivery experience has been one of the worst online shopping experiences I've ever had. I would not recommend Wakefit unless they significantly improve their delivery process and logistics management.

Had I had the option of giving negative rating, I would have done that!
Worst experience so far in terms of product quality, customer service and logistics everything!!
I had bought an ergonomic chair that turned out to be defective and super uncomfortable - first of all delivery was delayed, then after spending so much time and money to assemble the chair, it turned out to be defective. Raised the issue to customer care. It took me multiple calls and emails to even schedule a carpenter visit to my place to check the chair and all he did was, glanced at the chair and said it’s defective and went back - didn’t even bother to touch the chair. And after that, when I’m raising request to return the chair, they want everything to be dismantled otherwise they would deduct the amount from my refund!!??? Such pathetic policies and such rude customer care executives. They can’t even take the accountability of their faults. They wasted so much time and energy of mine and practically harassed me mentally.

Paid for the 03 items including 02 mattresses 0n the 04 Jul 26 with delivery date as 09 Jul 26. However, only 01 item was delivered on 10 Jul 26, after which just been intimated that the 02 pillows would be delivered today. no information on the 02 mattresses as yet. Calls to the customer care have a message that you would get a call back in 60 minutes. The store intimated that the new delivery date would be 16 Jul. Not sure about the quality of the mattress as yet to be received. The company may need to improve and focus more on delivery and customer support. Alternately recommend you may opt for alternate brands as many are there in the market.