Wakefit Mattress Bewertungen 

They cheat their customer by knowingly giving false date of deleivery at the time of purchasing so that payment can be transferred to them…so that they can have fun of cream and hell the customer on their condition…after the customer makes payment the responsibilties of these guy ends here …thats it🫡..they will not even pick up calls to respond…very irresponsible and irritating experince ..it was first time i purchased something and the last time obviously

I would strongly advise potential buyers to think carefully before purchasing from this company based on my warranty claim experience.

The customer support process is extremely disappointing. Instead of properly investigating the issue, they repeatedly ask for videos and then use those videos as the sole basis to reject warranty claims. In my case, the issue was the seat foam sagging/compressing in the middle after normal use. This is an internal cushioning problem that cannot be accurately demonstrated through a standard video.

The support team specifically requested videos from side angles. However, the actual problem is the loss of foam support in the center of the seat, where a person sits. Side-angle videos do not adequately capture the reduction in foam density or the sinking effect experienced during use. Despite explaining this multiple times, they simply stated that because the issue was not visible in the video according to their assessment, they could not provide any warranty support.

A sagging seat foam issue should not be judged solely by a video, especially when the defect involves the internal compression of the cushioning material. A fair warranty assessment should include a proper inspection or consider the customer's explanation rather than relying on an unrealistic method of verification.

This experience has left me extremely disappointed with both the warranty process and the after-sales service. A warranty should protect customers from genuine product defects, not create unnecessary hurdles that make valid claims difficult to honor.

If after-sales service and warranty support are important to you, I would recommend considering these factors carefully before making a purchase.

I purchased Cot and mattress with Wakefit.
Delivery delayed beyond 45 days and worst quality and very bad customer support.

Don't buy any product from wakefit, once the product reached your home it's just too tough to deal with returns...

I would not recommend buying from them.

Despite the store being very close to my home, they still couldn't deliver the product on time. When the delivery team arrived, they refused to bring the bed upstairs, giving excuses that it couldn't be carried up. In the end, we had to carry the furniture ourselves.

What's even more disappointing is that after delivery, customers are expected to wait another 4–5 days for a carpenter to come and assemble it. It's already been 3 days, and I still haven't been able to use or even properly see the product because I'm still waiting for the carpenter. Customer care simply says the carpenters are "very busy" and that nothing can be done.

The worst part of my experience has been the customer service. The representatives were rude, arrogant, and seemed more interested in closing the complaint than resolving the issue. They outright refused to help and closed my complaint without providing any solution.

To make matters worse, when I requested them to take back the product and refund my money since they were unable to assemble it promptly, they rudely told me that they have no such policy and refused to offer any alternative solution.

After such a poor experience with the delivery and customer service, I'm now genuinely concerned about the quality of the bed as well.

Overall, this has been an extremely disappointing experience. I made a big mistake by purchasing from them, and I would strongly advise others not to buy any furniture or other items from this company if they expect timely service, professional behavior, and proper customer support.

The calibration seems to be comfortable. Store have a great demo product installed. I would recommend!

Extremely disappointing experience with Wakefit.

We ordered two mattresses from Wakefit on 7 June 2026. After trying them, we decided to return one mattress and raised the return request on 12 June 2026.

Since then, the entire return process has been a nightmare. Wakefit’s customer support repeatedly tells us, “We’ll get back to you within 4 hours,” but nothing actually happens. We have contacted them multiple times, yet there has been no proper resolution.

Ekart, the logistics partner, refuses to pick up the mattress because it has been opened. They claim the mattress must be folded and packed exactly as it was when it was vacuum-sealed and delivered. This is an unreasonable expectation because a vacuum-packed mattress cannot realistically be repacked into its original condition after opening.

Wakefit advertises an easy return policy, but our experience has been the exact opposite. There appears to be poor coordination between Wakefit and Ekart, and customers are left to deal with the inconvenience.

I hope Wakefit takes responsibility, improves its customer service, and ensures its logistics partner follows a practical and customer-friendly return process. Until then, I cannot recommend Wakefit based on my experience.

Happy with product

I had placed an order on 30th May (Order ID: OD337697053597361100) and made full payment. The product was never delivered.

Later, I received calls from Wakefit stating delivery would happen by 12–13 June, but it did not. Subsequently, I was asked multiple times to cancel the order due to non-serviceability at my pincode. Despite my refusal, the order was forcefully cancelled on 25th June, and I was incorrectly informed that it was cancelled “as per my request.”

As of today, 4th July, I have not received my refund. My payment has been held since 30th May without delivery of the product or any compensation.

I request immediate action to:

Process the refund without further delay.

Provide clarification on why the order was accepted despite pincode restrictions.

Consider compensation for the inconvenience and for holding my funds for over a month.

Your urgent attention and resolution will be highly appreciated.

Worst customer service and warranty claim experience

Extremely disappointed with Wakefit.

This has been one of the worst customer service experiences I’ve had. It has been 12 days, and I still haven’t received my mattress. There is no proper update, no clear delivery timeline, and absolutely no resolution from the support team.

What made this even worse was the behavior of their customer service agents — rude, dismissive, and unprofessional. During a live chat, the agent literally left the conversation midway without resolving anything. No explanation, no follow-up, nothing.

When a company takes your money, the least they can do is provide basic courtesy and support. Instead, Wakefit seems completely indifferent once the order is placed.

I regret choosing Wakefit and would strongly advise others to think twice before ordering. Poor service, poor communication, and zero accountability.

Good product where it focuses on pressure point and able to customise it

Good product

Caliber experience was good

We are present using calibrate mattress it's very good and comfortable

The calibr8 mattress is pretty good. Will recommend