Malindo Air 

Absolutely the WORST airline experience ever – Melindo Air (Lion Group) is a disaster.

Flying with Melindo Air was a complete nightmare from start to finish. This airline seems to exist only to take your money and give you nothing in return. Zero professionalism, zero customer care, and zero respect for passengers.

Flights are delayed or changed without proper explanation, staff act like your problems are an inconvenience to them, and customer service is basically non-existent. When something goes wrong (and it WILL), you’re on your own. No solutions, no apologies, just blank stares and excuses.

The airline feels poorly managed, disorganized, and cheap in every possible way. Policies are confusing and clearly designed to extract extra fees, while providing the bare minimum service. Trying to get a refund or even a clear answer is like talking to a wall.

Melindo Air is a perfect example of how not to run an airline. Stressful, frustrating, and utterly disappointing. I would never fly with them again, even if the ticket were free.

Do yourself a favor: avoid Melindo Air and the Lion Group altogether. There are better options — literally anywhere else.

Customer care centre Batik Air Meritus @Oasis park Ara Damansara
When i approach to The Customer care centre for help immediately the service was given by Ms Fidelia i was very much impressed.Respect to the company to have all wonderful staffs and their services
I'm very much grateful and thankful Especially to Ms Fidelia for the fast response and for her kindness.

The worst experince flight in my life, i got cancelled twice without notice and this caused me missed my connecting flight from KL to CGK. I’d never using this airlines ever again this will be my very first and last using your airlines.

I flew with Batik Air and they somehow managed to lose one of my shoes from my checked baggage – yes, one. As bizarre and frustrating as that is, what’s even worse is their nonexistent customer service. I’ve written to them twice and never received any reply. Not even an acknowledgment.

This level of disrespect and negligence is unacceptable for any airline. Avoid Batik Air if you value your belongings – and expect zero help if something goes wrong.

The worst travel experience in my entire life.

i had to face flight delays all my round trips.
Starting from Melbourne Airport itself it got delayed 5 hours. at least Mel airport eas kind enough to give 20 dollar voucher complimentary.after reaching Kuala lampur it again got delayed 2hrs.

Similary for the return flight from kochi it got delayed an hour. after reaching malayisa they said connecting flight is also delayed 5 hrs. in total i had to experience more than 10hrs layover. i asked them abput any complimentarys as it is too much time and they just ignored my request and made me move out from the line. they dont even communicate properly in English.

Been trying to contact their customer service just for a small issue and nothing seems to be going through. Terrible customer service

They ignore you when they must give u the refund. TERRIBLE COMPANY.

Not even deserve one star. Charged me in USD instead of AUD for flight from Vietnam to Australia.

la compagnie annulé le vol et ne veut pas m'indemniser du fait que je suis passée par EDREAMS. J'ai adressé un mail a EDREAMS qui eux me disent que 'est à MALINDO AIR de me rembourser.
Cela fait 5 mois et je n'ai toujours pas été remboursé.
Je ne reprendrai pas cette compagnie et ne passerai plus par EDREAMS.

I am writing to express my deep dissatisfaction and frustration regarding the recent experience my sister had with your airline. Her journey, scheduled from Bali to Kuala Lumpur, has turned into a distressing ordeal due to the mishandling of flight schedules and inadequate customer service.

Initially, her flight from Bali to Kuala Lumpur, scheduled for departure at 11:35, was rescheduled to 13:10 by your airline. As a result of this delay, she missed her connecting flight upon arrival at Kuala Lumpur airport. Despite this inconvenience, there was no effort made by your airline to accommodate her on another connecting flight or to provide adequate assistance.

Furthermore, the communication and support from your customer service team have been abysmal. I have attempted numerous calls and messages through WhatsApp to seek assistance, only to be met with constant unavailability or being placed on hold indefinitely. This lack of responsiveness in a critical situation is completely unacceptable.

My sister is stranded at Kuala Lumpur airport, unable to communicate effectively due to language barriers. She has been unable to locate her luggage, adding to her distress. She has been directed to the Lost and Found area, where she remains, feeling helpless and scared.

It is deeply disappointing that despite being aware of her connecting flight, no proactive measures were taken to ensure she reached her destination smoothly. The lack of alternative flight arrangements or timely assistance has exacerbated an already difficult situation.

I request a prompt response outlining the steps you will take to rectify this situation!

Our flight from Denpasar to KL was changed 3 times. Before we fly out of Denpasar we knew that we will not make it in time to catch our connecting flight for KL to Karachi. I called their number after a long wait I got through to an agent he did not want to help and after 10 mins hung up on me, I called again another agent this time same result HANG UP and the third time the agent said go to KL then call us we will give you another flight free of changed and that flight was departing 3 days later and we were three people going to a wedding which was in 2 days.
Eventually we had to book another flight with our own money to get to the wedding. Malindo Air told us “bad luck”

check in online has issue,
says to contact customer_care at malindoair com
this email does not even exist.
seriously?
i wonder if the flight even departs tomorrow, nor I know when i have to be at the airport.
the whatsapp support also has a bug

J'ai acheté un vol chez eux, qu'ils ont annulé en 24 heures plus tard. Impossible d'être remboursé... cela va bientôt faire 3 mois. C'est inadmissible.

My baltik air flight from Kuala Lumpur to Kolkata on 28-09-2023 was cancelled due to technical problem. I was offered a different flight or full refund for the cancelled flight. I opted for the full refund. I booked my flight through easemytrip.com and my PNR is IWYUIW. As per information from the airline, the cancellation was done through easemytrip and that the refund was initiated through the same agent. The airline had mailed me saying refund had been initiated a long time ago, yet the agent easemytrip does not agree otherwise. The agent had informed me they are yet to received the refund from the airline. This has been happening since the past 5 months. When contacted both the parties i get the same response everytime.

The worst service ever, rescheduled flight times 3 times and no proper feedback from Front liner ppl at Counter. Waste of time and money by booked this service!!

MALINDO AIRLINES is BS! FALSE INFO!

10Jan2024 incident
This app is a edream is SCAM nightmare. We were sold ticket with false info . It says malindo air. auckland to KL with 1hr lay over going Singapore. There was NO MALINDO air on the board! , we try to cancel thru hotline, but no one's answering but an dead end call machine.

We needed to go back to Singapore desperately, for an important matter. But there was no one helping us in th NZ Auckland airport , counters were selling ticks as well, they couldn't extend help since it's not they're prob.

We went to batik to check in since its the malaysian airline they say. the woman on the check in said we need Visa even KL lay over is only 1hr. But the ticket shows Auckland-layover KL 1hr- to singapore. They said its lay over to PERTH!Australia! And we needed Visa. What a Scam!!!

We did not have a choice but book for singapore airlines direct flight.

Waste of money . Refund? Goodluck.

they cancelled my flight with 3 days notice ...had to book on another airline...no refund it was 6 weeks ago..

Dont book this airline.
1. We change our flight and paid. - which is normal.

Then they change it back 1 week prior both flights were change.
They dont have callcentre for you to talk. They will ask you to email only.

Both flights change back and they said its either you cancel your flight or refund. And refund will take months to get. Is that right? U pay for change flight and they will just change it back to the original flight with nothing. Then they change the flight going back to melbourne as well. So you need to book additional hotel accomodation and take another leave and they wont care. Other airlines will compensate after 12 hours. This airline 24hours change for both flights but nothing.

2. My baggage was crushed on the flight so on next flight i asked the check in person if they can be more careful. He just smiled at me. Thats it. No sorry. Or anything to assure you.

Dont go to this airline. They will cancel your flight anytime they want and wont care about ur schedule.

Would give less than 1 if I could. WARNING: This company has stolen $2.3k from my account (charged twice for the same booking) and yet they refuse to look into the matter - will not even let me send them the screen shot of my account, even though the transactions are clearly marked with their name and logo. I am a single mum who saved for years to take my children on holiday, and now my account is $2.3k overdrawn because of an error by this airline they have no interest in resolving.This company has completely illegal practices and zero customer duty of care. Be warned