Malindo Air 

My return flight from Kuala Lumpur to Da Nang was cancelled and I was booked on a flight the next day.
Asking at the service counter in KL if I would get some help for staying one more night in Da Nang they told me to contact the Malindo represantative in Dan Nang after arrival.
Found out that there is none there. The passenger handling is done
by the Da Nang airport staff.
They make a fool o0f you !

Plane crashed, they gave us no refund, then forced us to stay in an extensive hotel. To make more money. Horrible, terrible, this is crazy. I cannot believe.

I flew Malindo Air a few years ago, Penang to Langkawi, and was reasonably impressed that they provided umbrellas to walk to/from the plane. That is where the good news stops.

I booked Malindo Air Penang to Banda Aceh in September, only to be told when arriving for my flight last week, at Penang Airport, that all flights had been stopped in December. I booked via an online agent so that made it more complicated, as after having left the airport (where I was told getting a refund wouldn't be a problem) Malindo failed to confirm that the flight had been cancelled, at least one of their staff telling the agents that the flight had gone.

It's resolved now, but I'm at a loss how such an airline can still be in business. Non-existant service and a real paper chase to get justice. And a ruined trip.

AVOID.

I recently flew PER-KUL-DMK on 26/10 and the return on 3/11.
These were the problems:
3 hour delay leaving PER.
6 hour delay at KUL
Additional 1 hour delay at KUL.
Email received 2.5 hours before departure from PER
Staff asked those transitting at KUL to stand aside then later asked us to join the end of the queue. Queued for a total of 1.5 hours. Once checked in asked to queue again for a meal voucher of $15.
Lack of information from ground staff, plane crew and email.
Boarding at PER was further delayed by 40 minutes, crew arrived late
Gate check in by paper.
Seat backs PER to KUL had screens but not useable.
Coffee used luke warm water had to change it.
Check in can't book seat preference on connecting flight. Need to request at the KUL transit counter.
Seat backs on KUL to PER were plastic boxes.

I have flown 2 to 4 long haul flights every year for the last 30+ years and have not experienced such an inadequate, disappointing and frustrating service. My arrival at my destination was delayed by a total of 7 hours.
They brand themselves as a main carrier but this budget service offering is the absolute worse and they have a lot to learn from Air Asia and Scoot.
I am not interested in flying with Malindo Air again.

Inability to refund a passenger after cancelling a flight is horrendous. It took 2.5 months for them to refund my money as per the t&c's (full refund minus 600k IDR per ticket). It took a dozen calls, several hours - and many days of frustration at their ineptitude.

I have had the terrible experience of flying with this airline twice and both times I have incurred hidden costs and a seroius lack of empathy for their extremely obscure cost involving bagged and their zero flexibility policy.

I checked in 12 hour before my flight and because I had checked in they would not allow me to add baggage and wanted to charge 100 MYR per kilo which equates to 3 times what I paid for the flights.

I would avoid at all costs, the extra €21/€20 you will spend with another reputable airline is well worth avoiding this experience and will most likely save you money in the long run due to their obscure money grabbing policies.

Submitted refund request and supporting medical evidence via refund request webpage. Malindo just refunded me 20 USD airport tax as a voucher for next malindo flight.

Went through chargeback process with Curve (card I booked Malindo ticket with). After a long wait, malindo has claimed they didn't receive my medical evidence and challenged Chargeback. I've now had to contact curve again with new evidence (luckily I kept screenshots) that I definitely submitted medical evidence. What a palaver. BTW, malindo support is atrocious. AVOID!, AVOID!, AVOID.

Update (10 august 2021): although Malindo challenged chargeback, Curve card and I persisted and submitted further screenshots and eventually the chargeback was decided in our favour. Thank you Curve card.

I booked a ticket with malindo air. They deducted the money from my account but never issued a ticket. After two weeks They have not refunded the money and the customer service is terrible . Avoid unless you want to lose money

I booked a return ticket from Bravofly site for Malindo air. Bravofly mislead me at the time of booking and did not include for my return baggage allowance. This is mostly a wrong doing from Bravofly. I trusted the site will include baggage for both legs and not JUST for one leg of the flight. However, without knowing this, I turned up to Colombo airport with 19kg baggage and found out my return ticket had no baggage included.
The flight was scheduled for 12.25am. But, it has been delayed until 2.25am. I reached the counter around 9pm previous day. When I was at the counter, the Malindo Air representative refused me to add any baggage even though technically, I was more than 4 hours before the actual flight departure (delayed). She asked me to pay nearly $AUD 1,000 for my baggage calculating by per kilo. Obviously, no sympathy from them for my mistake not checking my baggage allowance before. So, I measured my options and threw away the content of my luggage at the airport and put my empty bag into check-in. For this they charged me $AUD79!!! Can you believe this? Malindo ticket was just little under the cost of a air ticket to Colombo with Singapore Airline, so it was not a cheap ticket. I chose Malindo because of the time of the flight and it suited me the best.
But, I have decided never to fly with Malindo EVER!!!

I had a very unpleasant situation with Malindo Air. I bought tickets to Bali, however about a 6 weeks before my travel I found out that I may not be able to travel these dates so I contacted the customer service to find out if it’s possible to return those tickets and how much I could get back. They told me to fill the request form and wait for the answer. That’s what I did. I was waiting patiently and as I was not receiving any answer in the meantime I was doing my best to be able to travel on the planned days. Then just a week before my travel, when I was ready to go I received a refund which was $150 out of $600 I paid... No e-mail, no message, just a bank transfer. I contacted them again saying I’d like to get either my tickets or the money back as it is all some kind of misunderstanding. Malindo replied that my tickets were bought “under promotional offer” and they are unreturnable so all I can get back is tax thad I had paid.
Well, the point is that my tickets weren’t “super saver” but “value”. I had bought them through official website plus I had purchased an extra luggage so I don’t understand how come my tickets became promotional and unrefundable...
At some point they just started ignoring my e-mails. How professional is that?
I am not happy the way they dealt with this situation. I’m truly offended by the way the company treated me. All customers should matter, not only those who don’t have any complications.
That’s the first time that a professional company made me feel offended. I’ll definitely never use Malindo Air again and none of people I know will either.

I had an amazing experience flying with Malindo from Bali to KL. They serve decent food on board btw, but what made my experience great was their assistance with luggage and the pro-activeness of staff at Bali airport to send my luggage straight to my main destination without having to pick them up in KL, from where I was flying with a different airline.

Absolute scam artists, paid for 2 x 15kg luggage extra AUD$120 for a flight Melbourne - Bali, and on the way home they refused to let us check the bags, saying “it’s not in our system sir you need to pay an extra $350 for your bags”. Nothing would get through to them and they threatened to cancel our tickets if we didn’t pay right then.

DO NOT FLY EVER!! The cheap price is just a ruse to scam you for extra baggage costs!

Just picked up my suitcase and it has a huge puncture hole in it. It’s a metal rimowa suitcase that is extremely hard to puncture.

My flight was delayed and made to sit on plane for upwards of an hour before embarking and disembarking.

Wouldn’t recommend this airline to anybody.

Milando air are cheaters. They don't value customers. The runs own their terms. They can close boarding an hour before or just from the flight takes off. Their staff are unprofessional who has "I dont care attitude" and who do not value customers. There were two families who had to pay a huge price dispite being in airport 45 mns before take off for a local flight. No one cares to address customer issue. I strongly recommend "NO" to Milando Air.

Worst air company ever.
Our flight from Langkawi to Kuala Lumpur got delayed 2 and a half hours causing us to miss all our connecting flights to Portugal.
The proposed alternative flights by this company besides making us arrive at our destination 16h after included a 9h waiting time at night in Dubai. Malindo air refuses to pay Hotel in Dubai. Besides all this they have refused at the counter to provide us the complaint book in Langkawi airport.
Reservation code: GMMGQZ
Best regards
Fernando Melo

The best thing about Malindo Air (aka Malaysian Batik air), Malaysia's affiliate of the Indonesian Lion Group, is the flight attendant uniforms (same as those of Indonesian Batik Air), they are simply the most elegant uniforms created out of etnic kabaya of any airline in the world.

Malindo (aka Malaysian Batik Air) once started off as a premium budget carrier, to market themselves somewhere between (premium) Malaysia Airlines and (Bottom fisher) Air Asia but has since than slided down with cutting out everything that once made it "premium budget". Now Malindo (aka Malaysian Batik Air) is just another Low Cost Carrier, which is a shame out of a passenger experience's eye. The ONLY advantage of Malindo (aka Malaysian Batik Air) is them using KLIA instead of the mess that is KLIA2

Malindo (aka Malaysian Batik Air) website looks nice works well but mind that passenger needs to be the credit card holder which does not work for me as a business travel account organizer. So personally I book Malindo (aka Malaysian Batik Air) through 3rd party booking.

For the right price we wont suffer more flying on Malindo Air than on other ULCC's. But it is not the experience it once was thats for sure. Shortly put... Malindo air is just as bad as all the others.

Nous avons réservé deux billets entre Kochi (Inde) et Kuala Lumpur (Malindo air) via un intermédiaire.

Lorsque nous sommes arrivés à l'aéroport, les agents de la compagnie aérienne nous demandent de montrer la carte de crédit avec laquelle nous avons payés les billets. Après avoir montré notre carte avec laquelle nous avons payé à l'intermédiaire, ils nous disent qu'il ne s'agit pas du même numéro de carte bancaire que celui qui apparait sur leur fichier et qu'ils ne peuvent donc pas nous donner nos billets.

On a alors compris que le numéro de carte bancaire indiqué sur leur logiciel devait être celui d'un tiers acheteur, .

Nous avons négocié pendant plus d'1h30, mais rien à faire. Malindo air exige une copie de la carte bancaire et un document reprenant les informations bancaire de la personne qui a payé les tickets.

Bref, impossible de voyager avec eux si vous passez par une agence ou un site internet.

Je les soupçonne de simplement utiliser cet argument lorsque vous avez un quelconque problème (en effet le site internet sur lequel nous avions acheté les tickets semble avoir oublié de demander des bagages).

Les membres de Malindo air ont été particulièrement désagréables face à notre situation, certain se permettant même de rire de notre situation en voyant notre agacement.

A quelques minutes de la fermeture des guichets, nous avons été obligés d'acheter de nouveaux billets pour pouvoir monter dans l'avion (plus chers que ceux déjà payés).

A déconseiller fortement !!!!

Pour le reste, le vol s'est déroulé sans encombre, raison pour laquelle je mets quand même deux étoiles.

I purchased 2 tickets for a Malindo Air flight via Budgetair.com on 17/1/19. At the beginning of April I received an email from Malindo stating our flight times had changed. We could not travel on these new times as it would affect our ongoing travel plans. I was advised that as the change was done by the airline and it was later by an excess of 2 hours I qualified for a full refund which i had to apply for online, which I did and received acknowledgement of my refund request on 15/4/19. As it stated it would take 45 working days I just assumed it was being dealt with, until I received an email the day before the scheduled flight asking me to check in, despite telling the airline I was cancelling the flight. At this point I was confused and asked why I was still on this flight and why I hadn't received a refund. After being passed from one customer adviser to another, I am now told that I must contact Budgetair.com to check their policy despite having an email from Malindo air stating I am entitled to the refund. I am out of pocket as I had to purchase new flights and feel Milando are just wasting my time. Not reccommended!

Malindo air is devil, they don't care even if you are a patient or pregnant or disable, they will let you get stuck anywhere for weeks, literally for weeks, I have proof, don't ever try malindo or lion air in your life or you will repent and loose yearly vacation as well, no more traveloka and malindo air in my life

Worst airline to fly with - they are liers, cheaters, unprofessional , their managers always busy in meetings .
First time tried - My 2 bookings PNR code : NSYDWK $ LSOTIA
Journey started from phuket flight 90 minutes and arrived KL for a transit where they informed next flight is cancelled . I met people stuck there from 6 days, really ??? I was shocked . I can’t stay with my pregnant wife . Asked any help but they can’t except I can go for cancellation and get refund otherwise wait at the airport for how many days - no one knows . So I go for cancellation and the counter staff asked to send email - they can’t provide any document . Email was sent and they asked to contact my booking agency . Refund was approved - I booked through traveloka. and at the end they informed can’t refund as airline didn’t approve and airline said contact agency - they can’t teply anything even they know very well they have cancelled flight - not requested by me - still I can’t get refund - traveloka and Malindo Air both cheaters , never ever go through them . You will be in a big mess any time - and stuck somewhere without any help and they also don’t provide any accommodation even no any manager will come up and sort things out for you . I paid money and they refuse to take me to my destination and then no refund - imagine these people like a sh!!!!!t on hoslitality face .

I will sue them once I am back and I and my team of 250 persons will never stop to telling the world about these people . I loose 27000+ baht but I will make sure they loose hundred thousand times more than what they cheat me