Malindo Air 

Compagnia da evitare assolutamente..sconsiglio fortemente prenotare voli con Malindo Air…ho prenotato un volo da Bangkok a Perth con scalo a Kuala Lumpur con sosta di 3 ore…è stato cancellato dalla compagnia il volo da Kuala Lumpur a Perth e poi prenotato 1 giorno dopo…sarei dovuto rimanere in aeroporto a Kuala Lumpur 27 ore a mie spese…nessun rimborso x hotel taxi cibo…veramente ridicolo…sconsiglio ancora fortemente questa compagnia..

So disappointed! Have been trying to contact this airline for weeks about not receiving confirmation for a ticket which has been paid in full. Have made calls to customer service daily but call is ended each time after being on hold for 29 minutes. Have also sent emails and haven’t received a reply. Flying out next week with no flight confirmation.

We have travelled to Bali Pre-COVID with Malindo (Batik) Air and everything went ok, no problems.
Then booked to go in June 2020, which was cancelled due to COVID. Ever since then I have not got an adequate outcome; no refund, travel vouchers that cannot actually be used. So I have now booked to family trips, one to Phuket in June 2020 and one to Bali in September. If Malindo resolved adequately the cancelled flights there was opportunity to get another booking through them in 2020 and the future. But hoping that Malindo will understand where they need to improve with Customer Service and provide a better outcome to past, current and future customers.

I booked return flights from Adelaide to Bali with Malindo Air now rebranded to Batik Air. This booking was made in May 2020 and was cancelled due to Covid. I have still not got my money back. I have contacted them multiple times and no response. Beware of this airline. They are not trustworthy with your hard earned money!

Horrible web and app UX. The platform keeps crashing at various stages; payment or seat reservation stage etc.

Finally the app takes money off my CC then crashes with no ticket issued!
8 days later and still no ticket from MALINDO (now rebranded Batik air) despite 2 phone calls and 3 emails.

I keep being asked for proof of payment (and have sent it) but they keep saying they ‘need to check’! Check what?? Malindo have already taken my money. Why can’t they check internally that payment has been taken?

They are useless. And have been like this for years in my experience. If they they didn’t have well timed slots DPS - KLIA route and I wouldn’t touch them with a barge pole.

NO STARS from us, worst airline ever, flight from Perth to India was ok but the flight back was a nightmare, first they tell us we can not take a bag on the plane, this bag had all our gifts for our family in it and they were breakable, they assured us that it would be ok and taped handle with care stickers all over the bag, we got to KL airport and had to run to make our connecting flight to Perth because they were late, only just made it but were told we were not booked on the flight, we were of course booked on it and after a lot of crap we were allowed onboard. got to Perth and they lost our baggage, after waiting for an age we were told that they would deliver our baggage to our home, when it arrived we opened it up and every single thing was smashed into tiny bits, ANGRY, we called the airline so many times but were told over and over again that they were looking into it, after months of calling they said it was not there problem. so thank you Malindo air i hope that people who read this will decide NOT to book any flights with you, you destroyed our gifts and gave us a memory we shall never forget.

i am very disappointed with Malindo airline because we in Australia were locked until 21/2/22 (I bought the ticket in October 2019. I emailed them to make a booking I they asked me number of ticket start with 816.. (13 digits numbers) so that probably changed numbers and my ticket start it’s 2359…... , after that they told me the ticket was issued with someone else not with them ( before this we already had a normal communication ), about voucher or refund… but suddenly they changed thoughts. I already explained to them that we were not able to travel and they didn’t answer ..

they are scam, selling flights and then cancel them and not refunding the money, I have been chasing them for months and no reply. never buy anything from them.

Called customer service alots of time,but no response at all. We have spend rm 70k to book ticket to india but unable to travel due to pandemic and border closure. We have been trying to settle the refund for almost one year. Untill now no proper response given by malindo team. Very very disappointed with your service.

im a sr citizen of age 61 is chasing #MalindoIndia from last 15 month for refund. i have no job, no money. can i buy food, medicine using credit shell? Sir Plz help

Not good as we go in a flight and not gave a luxury feel

Non existent customer service, called about a dozen of times but no one picks up, same issue with contacting them from abroad or even locally from Malaysia. Quite a disgrace to our Malaysia travel sector seeing the bad reviews as well from others from across the world.

Malindo air cancelled the flight from Bali to Sydney due to Covid. But a refund in cash, even after waiting for months, is not possible they say. A travel voucher is what you will get, even if you will never make this trip again in the future. I have no problem with a voucher if I can get my money back after a year or something, but this future travel voucher is non refundable. So bye bye 1100,- euro. Even the money I had paid for bagage is non refundable... I am a travel agent and from all flights that where cancelled, Malindo Air had the most awfull customer service. I will never book it again!

I booked flights for myself and my wife in 6th Jan 2020 with malindo airways to take us from India to Perth via Malaisia on 23 april 2020
But due to covid the flights were cancelled.
I filled out the Refund request form straight away but it kept crashing eventually after a week it went through.
I hadnt heard anything back so i emailed customer services on 22nd April and heard nothing so i emailed again on 4th may and again 14th May and still had no reply. I then found they had a Facebook page so i messaged the page on 18th May and they replied to say they had passed the message onto the relevant department. Having heard nothing back i messaged them again on 31st May they replied on 1st june and said my refund was being processed and i just needed to wait. I waited until 17th june and messaged again this time they replied and said they were going to esculate it. Finally 23rd june they messaged back to say they were doing my refund via a voucher to be used on flights and valid for 12 months. I replied straight back and explained that i do not intend to fly in the next 12 month or even longer and that i wasnted my money returned not a voucher. They repied back and said no money will be refunded. Since then i heard nothing back and had no refund or a voucher. As you can imagine with covid 19 im not in a hurry to go abroad and i need the money refunded as im currently unable to work.

Thieves and liars, my flight was moved and then cancelled completely. I was told to apply for a refund on the website which I did. It should take 30 days to process the refund. A call after 30 days then extended to 60, another call after 60 extended to 90. Now 6 months on I can have a useless travel voucher for this farce of a company. Don't bother with these crooks.

Flight cancelled by Malindo air. Refused to let me speak to a manager about the matter. Refund not forthcoming after months of communication.

I will never fly Malindo Air again. They will not refund me my flights that they cancelled. I hope they are banned from
flying Into and out of Australia.

Lamest airline services, customer service is so poor. They change their policies everytime. I am still awaiting my refund after 4 months and now they tell me can only issue travel credit still only after 60days.

Never again!
Bad Service.

Ho avuto la sfortuna di prenotare un biglietto con questa compagnia la cosa strana e che non puoi pagare il bagaglio in stiva devi farlo in aeroporto, avevo fatto una prenotazione per il bagaglio ma giunto in aeroporto l'addetta al ceck in poco educata glio ho fatto vedere sial la prenotazione del volo che l'impegno per il bagaglio, pesa la valigia circa 25 chili mi fa un conto di 200 euro, glio ho detto che l'impegno era per 20 chili per cui avrei dovuto pagare l'eccedenza ma è stata irremovibile poi mi ha fatto un conto con un bagaglio di 30 chili di circa 90 euro+ il biglietto, ho chiesto di scalare quanto avevo gia pagato ma non c'è stato niente da fare a qull punto ho ripagato il biglietto. Tornato ha casa ho scritto sia alla malindo air che alla thai lion air sito con cui ho pagato il biglietto, chiedendo il rimborso. Nonostante tutto mi hanno rimandato da una compagni ad un altra. Per cui reputo la malindo air una compagnia non seria perche si sono trattenuti 42 euro. Stessa vacanza ho viaggiato anche con l'Air Asia ottima compagnia.