Malindo Air 

it seem that only people that had problems with Malindo post review here ... it's not my case i flew with them to\from Phnom Penh few time never had problems , staff where nice specially in PP , leg room was not bad , best price & 15 kg of luggage included .

Begge vores fly var 1 time forsinket. Men der udover var der god service på flyet, og det var af fin standard, med tv i alle sæder.
Dog tager de ikke kort på flyet, kun kontanter.

Changed both flights I had with them, one by 7 hours with an unplanned stop over. Took days to get back to my email to tell me I needed to call them for a refund, spent 30 minutes waiting paying on an overseas number to then be told a refund could be made via email and cannot be done over the phone despite the initial email saying this cannot be done via email.

Still awaiting a refund, horrendous experience.

The worse possible airline, they SCAMMED ME 140$ of fees for luggages when they said a few minutes before 60.....that went up to 200$!

I'm doing everything I can to be refunded but THEY DO NOT ANSWER!!!

NO CUSTOMER SERVICE!!

NO ANSWER FROM SOCIALS!!! DONT USE THEM!!!

Customer service is a disgrace do not reply to emails tell you incorrect information do not use this cowboy Airline

After trying to change date and no response, I went to another airline. they decided to contact me after I told them I had changed providers and said I was not entitled to refund. I had put in a refund request that said 45 days to resolve, that was in December, it is now May,they are a joke.

Absolute worst customer service. Cancelled my flight and did not contact me at any point to tell me of the cancellation. Cannot be reached via email or their call centre. Took my money and won't give it back.

Four of us at first check in under economy class counter 3 hours before departure ( business class counter is closed), the malay fat girl is so rude to me, and i strongly felt tat she is insulting my mom, very unhelpful! I search on google web, there were so many complaints on tis airline and yet no one actually confront with it! Malindo airlines is so darn poor rude attitute ( check in counter, 3 staffs with rude attitude) goodbye! No more malindo!

Cheap fares, but....
they seem to book many flights and cancel the ones that are not filled and shift people around a lot.
We had one of our sector flights cancelled which resulted in delays and extra expenses for us.
Close friends who travelled with us on the way over also had their flight cancelled on a different return.
Ground staff don't seen to care too much, perhaps they are used to people getting stranded.
In Australia, we waited 1h 15m on music and an horrible "Fly Malindo" jig, before getting an answer. Definitely the worst call centre ever experienced.