Malindo Air 

My transit flight was changed to 24 hrs after the actual flight just 1 week ahead. So I had no choice rather cancelling the ticket. I got the refund of the ticket because it was from an agent ( no issues at all). But with the flight I had added meals both 2 pax and I have been chasing for the refund since 1st week of Sep. Its hard to contact them. Whatsapp Customer Care is useless, does not respond and Au/Nz Customer Care is hard to reach. I had a phone conversation twice and they would talk in a way, that I will receive the money tomorrow. The last conversation was on 21st Sep and have not been contacted or got the refund. I would not recommend this airlines. This was my first experience and it was very bad. You cannot contact anyone from the airlines.

Update (November 4, 2023): I have to change my rating for this ariline because I just found out that Malindo has refunded my tickets without any fees on October 25. However, they did not send an email or anything to inform me about the refund. I just saw it reflected on my credit card statement. I must say that this experience restored my trust in this airline.

Initial review: Avoid at all cost! I had to refund my round-trip tickets worth ~370 USD after they rescheduled the first leg. When you fill out the online form for refund you will not get an acknowledgement at all. You won't have any proof that you requested a refund at all. I tried to contact them through all channels but all I got was a generic statement saying that all requests for refund will take 30-60 days to process. How do I make a follow up for my refund when I can't show them any proof that I did request for a refund? To be fair, it has only been 2 weeks, but I have little hope that they will make good on their promise.

Promised to give me the refunds, ends up nothing! Scammer

The worst airline ever in the world. I booked a ticket for 1 September,2023 at 10:05AM from KUL-DAC then they delayed for 12 hours from 10:05AM to 10:15PM. Now they just sent me email again that the flight will be delay again for another 24 hours! This is not fun. I've sent email so many times but they're not replying. Everyone please boycott this airline. ❌

Worst worst worst!
They don't even know how to communicate with customers.

I would have given in negative if there was an option . If you cant provide service after charging so much money whats the use!!worst experience, never ever going to opt for malindo no matter how emergency situations arise! poor management, irresponsible ! Delayed more than 8hrs! Just useless worst worst worst! please dont waste your money in this airline!

Firstly, just rebranding from Malindo Air to Batik Air doesn’t cover your previous tracks of being a woeful airline…an absolutely atrocious airline with zero customer care or service. Only interested in taking your money, I’d rate less than 1 star if I could.

The prices are enticing, but only book if you are 100% sure about your departure date.

They are probably outsourcing another company to do customer service, the first time I wanted to change the date of my flight it took me about 7 hours to get the agent to the point where they asked for my info, but they decided out of the blue to keep my date and cut the conversation, I have been with them for over 11 hours by then and I was sent to the bot (it was after 12am at that time). The next day I was asked for RM70 more to change the flight even though I told them I started the day before and KT was their agent that forfeited.

A few days later, I started the process again, and after waiting for 3 hours I did the unthinkable and went to the bathroom, during this time the agent replied, and woe me for being a person who doesn't use the phone in the bathroom, and they closed the ticket within 10 minutes. I have to stick to my phone for hours by they can not wait for minutes... needless to say, I lost the money on the flight and all I got was "we are sorry" and "you can publish this if you want".. such professional attitude!

Even after filing a complaint, I have not gotten any reply for a week even though they said they will send me an e-mail to know more about the details.

One of the Very baddest airlines. In the tickets there is multi meal plan but in the flight not provided. Air hostess said not available.

Scam airlines Malindo Aka Batik Air? Felt scammed for my flight from Delhi to Jakarta via KualaLumpur on 10 March 2023.
First, they were booking passengers for two consecutive flights (2 hours interval) on same check in counters and same time , leading to delay in issuing boarding pass for early flight passengers.
Second, they pre-poned boarding time for early flight passengers by 30 minutes.
Third, they did not provide any assistance for faster immigration (long queues) and security check to make it faster in line with their preponed boarding schedule. No person available immediately after security check to update status of boarding.
Fourth, their arrogant and ill mannered staff threatened us to run in airport after security check or else miss the flight.
Fifth, they did not have any cart arrangement to make passenger reach boarding gate faster. (12 minutes walk to boarding gate)
Sixth, they deplaned our checked in baggage upon our reaching at boarding gate and informed that flight had left whereas flight was very much on gate & flight radar showed flight leaving time was 30 minutes after our reaching boarding gate & our check in baggage deplaned.
Seventh, the arrogancy of airline manager (Someone named S. Malhotra) at the best and shouting by blaming us that why we could not run for boarding gate with hand bags (shameful that they could not arrange cart and ask us to run, 50 years old man with hand bags)
Eighth, the airline manager was blunt enough to refuse alternative of booking on flight after 2 hours and told us to buy fresh tickets. Looked like arranged scam to make us lose our booked flight and to make us buy fresh ticket for subsequent flight after 2 hours.
Ninth, Batik air ground staff and manager argumentative when we refused to buy fresh tickets and requested to relieve us from airport by handing over checked in baggage and reverse our immigration process. Even the government security personnel at airport were sympathetic to us after knowing our state and angry at airline staff for complete mismanagement leading to losses for passengers.
Tenth, airline ground staff refused to give any timestamped report on our flight loss, which could have helped us to claim insurance. Rather made us sit at airport for 4 hours to return our checked in bags.
Eleventh and worst, they refused to turn up for signing exit register to make us leave airport door. Only when airport security personnel intervened & warned them over phone,one of the staff appeared and made us exit airport after 5 hours of "worst in life airline saga" with us.
Thanks Malindo Aka Batik airline for this wonderful passengers treatment and i recommend best employee award to your ground manager and his subordinate staff for this painful experience to us keeping their focus on "profitability at first" for airline. Funny that i was a loyal member of Malindo/Batik and being Indonesia origin airline, India operations are bringing all the worst fame for wonderful and warm Indonesia hospitality. Not to forget that there may not be even a penny refund for this goof up by Delhi ground staff of airline.
DECIDE YOURSELF IF YOU WANT TO HAVE SIMILAR EXPERIENCE.

Malindo ticket price scam. Total price of ticket suppose is RM2300 when i click on next step they inform that the price change and total price has been increase to RM3200 because of due to various reason including which is subject to change and currency fulctuation.

Worst and ediot malindo Airways,no help desk,no updation to get boarding pass, please please please don't travel,worst flight i never experienced like this very very bad

Very disappointed travelling with Malindo Air had to keep my cabin bags under my legs all the way from Bali to Sydney made it so uncomfortable I couldn’t eat sleep or relax No help was offers from Crew members very disappointed see pics stay away !

J'ai réservé un vol avec cette compagnie via une agence.
Il s'agissait d'un vol pour Bali depuis le Japon.

Ce vol a été annulé par la compagnie quelques jours avant. Je fais donc une demande de remboursement, acceptée par l’agence, mais qui dois avoir la validation de la compagnie. A ce jour, l'agence de réservation attend toujours la validation pour le remboursement.

Qu'est ce que vous attendez ? C’est vous qui annulez le vol et c’est à moi de quémander pour avoir le remboursement de mon billet ? J’ai contacté tous les services, personne ne répond.

Inadmissible, passez votre chemin sur cette mauvaise compagnie.

The worst airline I have ever travelled in my life ..I have around 36 countries in diff airlines ..this is my first flight in Malindo ..no refund option tats y travelling to and fro in same flight ..kochi to kualalampur ..flight delayed 5 hours ..hence our connrction flight of Malindo is gone and next connection they gave was after 7 hours long wait in queue in kualalampur ..after fighting we got lobby voucher ..had many families travelling with small kids ..again without any notice next flight landed in Indonesia and they said no flight change but we had to run fr nearly one hour to change airline ..security check to enter sane flight again ..then the next episode reaching Melbourne ..was delayed 12 hours ..ETA ..most horrible flights..irresponsible staffs ..no responsibility on anythg ..they are careless and have seen many travellers ..waiting n sleeping on floor on kualalampur airport and Bali who are the victims of the torture by Malindo and batik air ..if u have any chance don’t ever take this flight ....

Booked a flight to travel on 22-01-2023 with Malindo air from Ho Chi Minh to Banglore (1 stop - Bangkok). Flight was from Ho Chi Minh to Bangkok was cancelled by the airlines and they only have voucher options but even with the voucher I can't book another flight to Bangkok as they don't have any flight flying on the same day. so I have half ticket and a I dont know how they expect to book ticket using voucher when there are no flights from Ho Chi Minh to Bangkok. There should be refund back to card when the airlines cancels the flight. It's not my error and why am i penalised for airlines fault?

I traveled with this company for the first time, flight from France to Australia. I booked with Oman Air, they operated the two first flights and the last one from Kuala Lumpur to Perth (6h) was delegated to Malindo air. First of all I had to take off at 8:25am and arrive in the afternoon but 2 days before the departure I check-in and I SEE by myself that that the timetables of the flight are not what it meant to be because now I had to take off at 6:45pm. So I phone call, I get to know that Malindo air was not able to operate the flight no more !!!!! And that's why Oman Air placed me on another flight the same day. With 12h+ stop...... so I had to arrive in the afternoon, now I arrive in the middle of the night 1am++. I requested for another flight but none available, I requested for a compensation but again, NONE. Then one of the flight attendants was very unplesant, talks with condescendence.... She tells me she is going to bring me a bottle of water, a 6h flight she never came. It is a charter company so compared to a classic one do not expect the same service (no blanket, no headphone, no pillow, less than 10 movies on the screen, less space at the top of the seats...). When I finally arrived in front of my door, the flight was late !!!!! +30mn waiting !!!!!!! To arrive more late in the night !!!!!!!!!!!!! When I finally landed I saw the people starting taking off the luggage on the plane, and what a surprise when I waited, and waited, and still more waited for the luggage speedball to turn on. After the immigration etc, I waited in total 1h30mn !!!!! I finally asked to somebody who told me it was the wrong platform, they got mistaken !!!!!!!!! What a holy moly joke cherry on top nothing fitted with this company nothing !!!!!!!! PLUS Malindo air is the former name of the company, don't look for it when you arrive at the airport you will find it as Batik airlines. Nobody tells you that, if I hadn't a good sense of judgment and look for it by myself, I could have wait for malindo airline to take off..... I am used to travel with companies, wether european, north american, asian... I travel several times a year and I never, ever ever saw that pity. Such a shame from the beginning until the very last minute of this flight. So thank you for this highly dubious experience, and goodbye. In case you want to compensate these inconveniences, my flight number OD0151 KUL PER 6:45pm take off, pnr JMLCQZ, name Anais Arzens.

I booked a flight for my parents from Brisbane to Delhi. I got the flight from Booking.com for MALINDO AIR 1st FLIGHT from Brisbane to Kuala Lumpur & 2nd FLIGHT from Kuala Lumpur to Delhi for 17 JAN 2023. All looks good and I paid about AUD $2091.13. About a couple of minutes I received an email from Booking.com and a text message with a link. Says I have booked 3 FLIGHTS, 1st FLIGHT from Brisbane to BALI, 2nd FLIGHT from BALI to Kuala Lumpur & 3rd FLIGHT from Kuala Lumpur to Delhi. I didn't book this flight initially. I called Booking.com to sort this thing up, they‘re the worst people. I called and explained my situation and the representative put me on hold and transferred my call to the another and the other representative, I asked the representative why a person before your transfer it to you, that representative disconnects my call. I called again and spend about an hour thirty minutes on the phone with no resolution. The representative was saying we can't see 3 flights, they can only see 2 flights info on there end. I advised that representative to send me confirmation email, so I can see what you see on your end. As soon as I receive the email from the representative, it saying the same thing which I was referring to, that I can see 3 flights. When I asked for the cancelation the representative was advising me the cancelation charges. Such a pissed off services by both the companies MALINDO AIR & BOOKING.COM

Same experience as other people it looks. Booked a flight in June 2022 to fly from Bali to Bourneo via Kuala Lumpur.
They have changed the flight times so that I now leave Kuala Lumpur for Borneo before my flight from Bali to Kuala Lumpur has even taken off on the same day! I have telephoned them and emailed several times. No response to emails whatsoever and the person on the phone wasn't helpful, acted like she didn't understand the predicament. Offered a credit note which is of no use as I won't be using them again and they have changed the flight and are no longer offering the service I paid for. Don't understand how they operate like this. Seems that they aren't a real airline to me, otherwise how could a business operate like this?

DO NOT USE THIS AIRLINE.... it seems that this is a practice they repeat again and again

I bought air ticket from Malindo Airlines to go from Perth WA to Donmueang Thailand. The departure date from Perth WA to Kuala Lumpur will be on 05 October 2022 and the connecting flight from Kuala Lumpur to Donmueang Thailand will be on 04 October 2022. Can anyone flight with the schedules like this. I think even the greatest mind of humanity such as Albert Einstein can not go forward 1 day and then backwards 1 day in order to flight in their schedules. I have send them countless email asking them to fix their schedules but until now it is Monday 03 October 2022 they change from Malindo Airlines to Batik Airlines. They just send me another email with the same schedules. I do not how to do with the schedules. If I go. There will be risk I will be stuck in Kuala Lumpur with no end dates. I will cancel this flight.
This will be the last time I paid to flight with Malindo or Batik Airlines. They will see me no more.
If anyone is considering flight with both Airlines. Please do not . It will be your money wasted. You can flight with Scoot Airlines. Scoot Airlines has been is and will be the safest bet we have I think. Flight with Scoot Airlines now I have more confidence as they seem the honest Airlines. I believe in them.

I usually do not write complaint emails, but Batik Air has surpassed my highest level of disappointment regarding international flights. The level of stress and anxiety that I have felt throughout my experience with Batik Air was at another level. I was booked to fly on 28 Sep 2022 from Melbourne to Kathmandu with a stopover of 1 hour at Bali and nearly 4 hours of transit at Kuala Lumpur. I had a 7 am flight from Melbourne, so I reached the airport before 5 am only to find out that the flight had been delayed by nearly 15 hours. So, I went to the Batik Air Desk to reschedule my connecting flight to Kuala Lumpur. The lady at the desk said she had no idea about rescheduling connecting flights. She gave me a paper with an email address and phone number to contact. I tried to call their customer service but the phone line was closed because the office hours started from 9 am Malaysian time, i.e., 11 am Melbourne time. Mind you, I was stranded at the airport at 5 am trying to figure out my flights. Then, I decided to send an email to the given email address. Guess what, the message delivery system bounced the email back because it could not find the email address. And no, there were no spelling errors or typos. I checked. Finally, I crack through the customer service call desk after an hour-long wait and the customer service person rebooked my flights- Melbourne (21:25 pm departure) to Kuala Lumpur (5:35 am arrival) and Kuala Lumpur (11:05 am departure) to Kathmandu (13:30 arrival). But again, I receive the confirmation email with conflicting dates and times in the electronic ticket, reservation paper, and google calendar. I called the customer service desk and I was told that the previous rescheduled flights had been canceled again (in a short span of 2 hours), and I now have nearly two days of transit in Bali. Again, mind you, I was going to Nepal for just three days, and I had another flight to catch from Nepal. By this time, I am freaking out and super anxious. The lady said she could not help in any way other than booking me on another flight the next day. I asked about other options like cancellation and refunds. And the customer service said that they would charge me $150 for cancellation. So, now I have to pay $150 for Batik Air's unreliability and repetitive flights rescheduled by the company. I was going home for an extremely short period after 3 years and Batik Air ruined my entire trip with this kind of disappointing service, lack of empathy, and low levels of customer service. It was an extremely stressful situation. I just hope that Batik Air's team and management do not continue business like this. We do not deserve this level of neglect and disappointment. Please do better.