Trooli Bewertungen 6 316

Spoke to Itumeleng and he was amazing, trooli offered 29.99 a month no increase for 24 months which is so much better than my previous crap internet and 900mbs which we only get 80 maximum at the moment. Amazing customer service

The arrangement to have the faster broadband connection went very smoothly. The engineer, Lewis, was efficient and helpful. He connected the line into my 2nd floor apartment with some difficulty but he managed very well and completed the job on time.
The follow up courtesy call from one of Trooli’s agents to check that all is working well was very reassuring.
So far, all my appliance’s including Alexa, PC, printer, laptop and phones all are working fine and at a very good speed! Well done Trooli!

Amy ensured that I received the right package at the right price for my changing needs. Consequently, I have renewed my contract for a further 24 months.

1 service , I'd been searching for ages for a decent broadband provider , the chap explained everything in full detail , I guess at this point the proof is in the pudding when they come round and set up the broadband

I wanted to pass on some excellent feedback for the Trooli engineers working in Thatchers Lane, Cliffe today.

They were carrying out a new install over the road from me and they quickly identified an issue that needed attention. They came straight to my door to let me know my line would be down for a bit while they fixed it, which I really appreciated.

Once the work was completed, they even returned to check that my connection was fully back up and running again. That level of care and professionalism really stood out.

They were excellent engineers and a real credit to your Trooli team.

ITU from Trooli, was truly amazing dealing with my broadband set up and delivered a first class customer experience. He explained everything and was a pleasure to speak to.

I recently contacted Trooli regarding my upcoming contract renewal. I spoke with Amy, who was absolutely brilliant. She was incredibly helpful, professional and managed to secure a fantastic renewal deal for my 900 Mbps package. The entire communication was smooth and straightforward. Excellent customer service!

Fernando, my engineer, was so thorough, thoughtful, professional and kind. He went above and beyond, was quick and methodical. It was a pleasure to experience such wonderful work ethic. Thank you ☺️

The helpdesk menu was simple to navigate. I got through to support in one minute. The person who answered was good and knowledgeable. An engineer visit was booked for the next day and the issue was cleared by the engineer within an hour. I cannot say how much better the service is with Trooli compared to organisations such as BT or Three. There is no comparison and the internet service is fine and reliable. The issue; caused out in the street by another ISP. Enough said. Trooli, just keep doing what you do.

My contract renewal for fibre optic broadband was due for renewal. A phone call from Amy followed by a well-presented email was a nice personal touch, much appreciated. Thank you.

Contacted Bel @ sales to ask a couple of questions regarding switching from my current provider, answered my questions knowledgeably, clearly and concisely (I'm very technical) discussed some options and got me a kick ass deal. Signed up today! Installation next week :)

Well well well , it started when i changed over my router and the problems got worst than i could imagine after not having my internet etc . Getting ready for my gig this weekend . THEN CAME MAX , tenacious, fairly knowledgeable, patient & he just plugged away making sure it was all okay .
I was on the brink of quitting but Max saved me from cutting off my nose to spite my face . Well done Max and thank you for your help today .
Its good to know i can refer back to you should i encounter any more connection problems in the future.

Subscribed to Trooli fibre broadband today. Mikyle was very good, and provided easy to understand stress free customer service.

We'll see how the installation goes and connection.

Sales side was all good though.

Answered my call quickly and provided clear information in a "language" I could understand. No jargon just very useful information.
I signed up today having been with SKY for 5 years+

Trooli have been friendly, effective and efficient in the migration of my broadband service from my previous, long-standing supplier. Trooli manage the migration in less than a week - my order was placed on Monday, installation and activation took place on Friday. The router provided by Trooli had ATA built in, so I could use my standard DECT phones on a new VOIP service with out the need for an adapter; this VOIP service is supplied by a provider recommended by Trooli.

Having had poor renewal experiences with other providers over the years, it was a delight to discuss and agree my renewal with TROOLI. Sacha dealt with my queries professionally and with humour, she took me through my options and made it very easy to agree to the offer. A big thank you to Sacha !

Trooli abysmal customer service.

I have waited patiently for over 3 years for full fibre in my area. I have registered my interest with Trooli probably a dozen times in that period, such was my eagerness to get full fibre and the Trooli experience.

Three weeks ago I could not get out my driveway due to workers/traffic lights - but the workers said “cheer up mate, it’s full fibre and it’s right outside your house”.

I clicked on the Trooli link and it was now available !
I placed an order for their 2gig service and choose a date about 2 weeks in advance.

I got a confirmation email from Trooli for the install date and confirmation of the direct debit set up.

I then booked the time off work - which for me is no mean feat.

Two days before the install date, I received an email from Trooli to advise that due to an internal error, my install date was not booked and was going to be cancelled / postponed.

I advised that I had booked time off work and moving the install date at such late notice would cause financial loss and inconvenience.

I got another email from the Trooli “onboarding” team to advise that they had discussed the matter and their Field Operations Leader had confirmed that the original date (20th May) would stand.

I thanked them but said I had not received any router / kit. I was told one had been sent out and the tracking showed APC had tried to deliver but as I was not in, it was now held in the APC depot.

Trooli had not advised that anything had been sent - a failure and had sent it signed for, so the courier could not have put it in our parcel box.

I ended up driving for 2hrs that night to APC depot and collected the parcel, to ensure the router was onsite for the next day install.

I checked the router when I got in - it was faulty, the psu socket/lead was broken.

Back onto “onboarding” and I asked them to make sure the engineer had a spare router. Only to be told that they have NO SPARE ROUTERS and each unit MUST be configured. This sounds like a cop-out as I know that routers simply need a user/login for service - the rest is easily configured….

Fast forward to today - the install day - I am sat indoors wondering if they will turn up.

At 4pm I sent an email to onboarding advising nobody had arrived - no reply.

I called their main telephone number - option 1 for onboarding - music for 11mins on hold then “that extension cannot take your call” and I’m cut off.

Repeated twice more.

4th time, I pressed option 5 and spoke to a lady, advised her of my issues and that I had been cut off multiple times. She put me on hold - then said transferring you now - only to get 10 mins of music and cut off again !

I am now waiting for a call back / another install date - the “onboarding” has been more like Water Boarding - pure torture.

The Customer Service before connection has been abysmal.

Before you place an order - ring the main number - press option 1 for onboarding and see for yourself how easy (or not) it may be to resolve issues….

Trooli started off promising, but unfortunately my experience over the couple of months I’ve been with them has been extremely disappointing.

I’ve now experienced multiple outages, including a complete loss of service which is now approaching 48 hours. The latest fault appears to be a fibre/network issue (confirmed by a persistent red Optical light on the ONT), yet communication and urgency from support have been poor throughout.

Whilst I have received text updates regarding engineer attendance, these are repetitive automated messages with no meaningful updates, no explanation of the actual fault, and no realistic timescale for repair.

I first reported the outage at around 6pm, yet the first engineer attendance wasn’t scheduled until lunchtime the following morning, which does not feel like an urgent response for a total loss of service.

The biggest frustration is that support responses often take so long that the service has already come back online by the time anyone replies, meaning recurring issues never seem to get properly investigated or resolved.

I work from home and rely heavily on a stable internet connection for business use, so repeated outages like this have a genuine impact on my ability to work.

When the service works, speeds are good — but reliability, communication and customer support have unfortunately been nowhere near the standard I expected.

Very easy and pleasant customer service. Mercia was first class. Thanks ☺️

The process of ordering and installation was so simple.I have had nothing but trouble previously from BT and Sky.
I was recommended Trooli by a neighbour.I will be recommending Trooli to others.