Trooli Bewertungen 6 316

Trooli was seamless from start to finish.
Efficient, punctual, answered my questions and delivered as promised.
Much better than Wessex Internet who sent 3 people to do the work of the Trooli representative.

Lovely lady helped me and had great patience with me.

It's so good to finally have excellent broadband. The installation guys were great, very neat and tidy and explained the process.

Initially a little frustrating with a wifi issue, but Aphiwe picked up the baton and sorted everything brilliantly. Once we had established the fix, he stayed on the phone with me while we conducted speed tests around the house to make sure that I had everything set up as I needed. Great professional service.

Kash was extremely polite, helpful and able to anwer all my queries. He organised everything in a straight forward manner and was cheerful as well. Thank you Kash for a great service!

I was called up by Belmirro who was super helpful over the phone and had great knowledge of the Trooli packages and after an insightful conversation on numerous calls I found the best deal to suit my needs. We have set up an installation date and I can't wait to test the new internet.

I spoke to Trooli on Wednesday regarding moving my broadband over to them. Connor who I spoke to couldn’t be more helpful and understanding regarding the position I was in with my current provider. He went through everything, explaining every step of the way. He was brilliant, I cannot praise him highly enough, thank you Connor.

Their service providers are very friendly and explain everything in detail, they are very patient. We really felt at home.

John & Graeme were a First class installation team

John was super helpful. He figured out the issue quickly and did everything he could to sort it. He was very friendly and polite. Would recommend him!

I have just made the swap from BT to Trooli. Belmirro Khoza walked me through the process and he was helpful at all times and phoned back when he said he would. The line wasn't perfect and so I had a little trouble hearing him at times, but that was a minor issue. Very happy so far

I was coming to the end of my 2 year contract so I contacted Amy in retentions regarding options, and explained that I was considering moving Broadband to Utility Warehouse. She was very understanding and asked if she could look at deals in my area. She very quickly offered me a cheaper and faster renewal upgrade deal than i'd been offered elsewhere so I was happy to stay. The whole process was easy and straightforward so thank you Amy for your excellent customer service.

Billy, the Trooli engineer was on time, efficient and polite. Switch to Fast fibre Trooli broadband was up and running in a couple of hours.

John from Trooli came promptly and efficiently fixed our broadband and was polite and able to answer all my questions. Highly recommend.

Professional, polite service with an operator - Aphiwe. He explained how to read speeds and improve set up. So far customer service with Trooli is excellent

My previous review of Trooli's installation team and process stands as an excellent experience BUT when I had a problem with poor connection a few months later I was repeatedly ignored and lied to in my opinion. Having tested all my networking cables in the home I just wasn't getting a connection and could not work because of that. Several calls to trooli where I was told they had tested the line and the problem was inside my home everything was fine with their end. This was not the case but trooli wouldn't budge. They said the problem was my home. They said I would have to buy another router to prove the problem was their connection which I did. It cost me £120. This proved I wasn't getting a signal from trooli. Their bullshit was all false and the problem was with their equipment which they had previously said was impossible because their own tests proved their equipment was working perfectly. After 2 weeks of several calls they eventually said they would send an engineer but I would probably have to pay for it if the problem was at my end. The engineer was booked. He didn't even come inside. He said the problem was a well known issue and service was restored. There had never been a problem with the cabling or anything inside my home but Trooli had lied to get rid of me. I lost £120 and TWO WEEKS WORK. YOU CANNOT TRUST TROOLI. I had poor service from a previous supplier when I lost connection for 10 days so no work. Trooli's salesman said how terrible that was - they would never do that to me, they will make sure I can always work but THEY WERE A LOT WORSE THAN MY PREVIOUS SUPPLIER and I lost a lot more money. AVOID TROOLI DO NOT USE THEM THEY WILL LIE TO YOU AND LET YOU DOWN

Information requested was supplied in a timely manner by Connor and a professional follow up on clarifications was handled quickly. The registration and initiation process was handled well, with clarifications where necessary

We dealt with a chap called Belmirro and the whole process couldn’t have been smoother, they’ve even taken care of cancelling the old contract so there was essentially nothing at all we had to do!

The product is great, customer service excellent. Ezile was really helpful.

Thabani was super helpful and patient. Thank you