Trooli Bewertungen 6 316

John and graeme professionalism friendliness and explained things well.

Far too erratic speed. One minute it's fine then just drops out or to very low - around 20Mbs.
So frustrating. No help from their 'helpline'. Just brushed off with 'it's my wiring fault'. And at the last couple of times of trying to make contact recorded voice stated the service was not available!
UPDATE: finally got through and this time the operative was much more helpful. He discovered the dual band was set to manual rather than automatic. He reset it so hopefully this will resolve the situation.
So far, so good.

If I could give zero stars, I would. I've had nothing but problems since the day of installation 2 years ago.
It took several days to connect us to the network and they tried to charge me from day one until I complained, then they took the days off the bill where I had no service (as a good will gesture they said!)
When I tried to use the cooling off period, they said that was from when I signed up, not from installation!!! How can that be acceptable? You haven't tried the service til it's up and running!
Since then we've had endless problems with connectivity and speed. The TV and Sky box are in the same room but loose connection every few minutes meaning we haven't been able to use our streamed services. Sky eventually had to hard wire a Sky router to the Trooli one because the Trooli one is so awful and incompatible with anything.
The speed is nowhere near what Trooli promised at the point of sale. Without an Ethernet connection, the speed even in the same room, let alone upstairs is in single or at best double figures.. they promised 900Mb!
I have complained multiple times and always fobbed off and told everything looks fine with the connection to the house!!! My issue was the connection from the router to the devices in the house. The only way to solve they said was hard wire everything or buy a better package! That is not what was sold so breach of contract. I never received a contract... I had to chase and finally received an updated one (different from when I joined) a year later!
The internet is continually dropping out even when I'm on my own working a few feet away from the router... it's impacted my work as interrupts teams meetings. It's caused a lot of stress. Trooli don't care and do nothing about it.
Finally, now I've reached the end of my contract, I've noticed the engineer who installed the wiring has pulled the wire too tight pulling the fascia away from my house. I've complained about this damage too and requested it be repaired ans per the T&Cs and I've had no reply in 3 weeks. On chasing, I've been told it's Trooli Network not Trooli retail, so they'll respond when they want and are not subject to the ombudsman apparently! Do not use this company... they are appalling!

Speedy and efficient call to Amy. New contract agreed after being with Trooli for many years. Any problems I have had with connection in the past have been resolved quickly.

Babs Pearce

Poor connection uptime. USwitch advertised trooli as boasting a 99.99% uptime, in my experience this isn't true. We get regular dropped connections (~weekly), trooli have sent an engineer previously, but we still get drops. If you work from home i couldn't possibly recommend Trooli.

The most recent drop affected our whole area, i called them at ~4pm to notify, they text me the following day to say an engineer had been called, he got there at 11am (roughly 19 hours after being notified...). At 6pm i get a text to say they've gone home and will continue the repair tomorrow!! They clearly dont have the infrastructure or arent willing to pay engineers/contractors to deal with problems, not keeping engineers on call for serious outages... wild way to run a business.

Samantha in accounts you are a star .Thansk for explaining clearly everything for me, thank you.
John

I had my broadband installed on Friday and Saturday it stopped working. I sent them an email later on Saturday and on Sunday morning I had a very professional agent phone me and remotely sorted it for me. It was a mistake I had made. But treated with respect. I think her name was Zana. I may be mistaken. But great aftercare service

Graham was very pleasant and very efficient, really nice bloke, obviously very good at his job. 10/10.

Can never get thru. When I have there aklamio company that should be paying my end of contract haven’t paid still! This is 3 months! Plusnet have now sent a financial company to get the remaining bill paid and put extra on top! I have sent my final bill but apparently wasn’t good enough? Then got Plusnet to send an email with all the details! Apparently this too isn’t good enough. Can’t talk to aklamio only a chat bot! So angry and skint

Aphiwe was so helpful in assisting me to finally and properly set up my 3 boosters (after over a year) which had frequently been dropping my WiFi signal thoughout my rather large property. Fingers crossed I will now have a stable connection from my router. Thank you Aphiwe.

Very good costumer service. They managed to sort our problem remotely and to get us internet back in less than an hour.

Connor wise was very helpful about the forthcoming connection using Fibre and losing the copper wire connection! Unfortunately I will have to lose my landline connection so I hope that I can still make
an emergency call using my iPhone if and when the broadband connection disconnects?

Phoned up the help desk yesterday as the speed was has been fluctuating drastically and the latency was off the chart. Got a technical advisor from the south Africa call centre that sounded like they really didn't want to be there! Tried to explain the problem and all they was just read from a script... totally useless.hung up got another so called technical advisor. Explained the situation again. Same thing! Clueless. I suggested about resetting the line from their end and got the reply ' can I do that?' . Nope! Im out. Call to cancellation team it is then. Top tip to trooli.. bring back your techs to uk 🇬🇧 they were sooo gd they used to talk you through the problem and stay on the the line until it was sorted.

Amy was such a bright helpful member of your team and I could not thank her enough for being helpful and responsive to my account needs .
Please pass on my gratitude 🙏.
Fantastic company and service

Amy was incredibly efficient in sorting out the renewal of the contract with Trooli.
These days it is a pleasant surprise when calling a Utility service to talk to a human and also not to have to wait 40 minutes in a queue for the privilege. Trooli's customer service is extremely good and easy to access.

Belmirro Khoza was very helpful and clear in giving me all appropriate information and i will be getting my broadband connected next week with trooli

Good deal, covered cost of early contract cancellation. Clear documentation no complicated registration.
Arrived on agreed date, fitted with minimum disruption.
System works very well, no interruptions and much faster uploads.

All working well

I switched to Trooli in January 2023. I had hesitated but luckily all fears were wrong.

Install was simple, the engineers were very helpful and did a nice clean job and were able to put the new equipment where I requested.

Service has been good and I get slightly over the 500 Mbps that I pay for. I've only had only one brief 10 minute outage and a fault with the router, which a new one was sent out and fixed.

So glad I switched over. Would recommend

Guy was on time. Carried out with efficiency and helped us set up all our devices except forgot to ask about our Amazon alexa's. Yet to get them working again. Otherwise excellent broadband compared with previous supplier.