Trooli Bewertungen 6 317

Everything is fine with the service until something goes wrong. Customer service is then dreadful. Engineer appointments are rescheduled without notice or adequate notification. Speaking with anyone in a managerial position is impossible and complaints do not get responded to in a reasonable timeframe, or even acknowledged. Frontline staff are left to take all the flack whilst those responsible for the chaos hide in the background.

Trooli was recommended to us by a neighbour so i called and spoke to connor who was excellent in answering any quesions i had,so we decided to have them as our internet providers an arrangment was made to be connected they even notified our previous provider (talk talk) who we had been with for over 10 years
Thank you connor for all your help

Friendly professional installer

I have just renewed my contract with Trooli for another 24 months. The previous two years have been hassle-free. The renewal process was swift and easy, thanks to Sacha. My renewal price is good value.

Trooli have been great! Customer service from Amy has been excellent along with a constant stable high speed internet connection. The best I’ve experienced, especially in the countryside where I live!

Effecient friendly service. However, script repeated itself at least 3 times. If online switch had worked correctly would not have needed this all.

I contacted Trooli recently to arrange for fibre broadband to be installed at my property and found the process to be very straightforward. For once I was able to get through to an ISP without the need to navigate through multiple layers of options and the phone was answered within a matter of seconds.

So far, and I have only just placed the order with these guys, the service has been exceptional. Router delivered this morning, when they said it would be, install date set... I will write a further review once the service is installed, but so far, its been outstanding

My query was answered quickly and clearly about my billing,by a very pleasant young lady called Samantha. Very happy with Trooli as .my full fibre supplier. It was installed very efficiently and site left very tidy where they worked. I would recommend them.

I recently renewed my contract with Trooli. Patrycja was very helpful in explaining to me which package deal would be best for me. I have never had any problems with Trooli so far. They offer a reliable and friendly service.

Very happy, everyone at Trooli have been very helpful and the speed is so goo.

Sabelo was very helpful with my query. I needed to add the 2.4 frequency to my drop down list to enable a smart device. He explained everything and resolved quickly.

Zama was very helpful today!

Just signed up to have trolling installed and had a lovely man called George Hodgson on the phone who went through all my options and was very helpful and friendly. So far 100% for customer service and hopefully the broadband is as good as there customer service is.

Had a easy switch over from EE to Trooli with the help from Belmirro Khoza. Had all the answers to the questions I asked. Now waiting to be connected, Hopefully that will go equally as well as joining Trooli.

Amy is very helpful and I’m very happy with service Amy gave I’m greatful for Amy

Rock solid service and reliable speeds.

Does what it says on the tin.

We recently made the switch to Trooli. The process was seamless. George helped us through each step, and was extremely helpful and made everything so easy. Our new internet was installed within a week and currently working much better than our previous provider. Even the person who did the install was very knowledgeable. Glad we made the switch!

Trooli Helpdesk needs to be renamed Trooli NoHelpAtAll.

I have Trooli fibre installed at my home and I rely heavily on broadband for my work as I work from home.

For technical reasons still not explained to me, my fibre has been down for the last 36 hours. The Technicolour router is stuck on PPP Connecting basically and whilst the fibre link is up the PPP authentication will not establish. This is a problem caused by their equipment, service provision and authentication credentials not working. As they are the Administrator for the equipment, I cannot do anything to fix it.

After reporting this yesterday and chasing them for an answer following more than 5 emails and phone calls, I have been informed the earliest they will be able to get an engineer out to "try" and fix it is 11th May.

Trooli's competitors get out to their customers same day or next day latest. 11th May will be 5 days after their system broke.

What's more frustration is how their Helpdesk team have been told to deal with this. There seems to be little point them answering the phone because they just tell you what you already know. There is no path for escalation to get an engineer out quicker. I asked to contact a senior manager because this matter affects the running of my business and I was just stone-walled and the same thing was repeated over and over. There is no-one to escalate to basically and 11th May is the earliest.

I said "I would PAY for an engineer to come out quicker." Not an option. We don't have any engineers available until next week !

Can you ship me a new ONT/router or whatever is needed and I can do the install over the phone ? Not an option, "we don't do that !"

Can you give me a contact email or engineering department number to escalate the matter to because this is urgent for me (I know its not for them!) "no, we do not give out those details, try calling tomorrow"

Absolutely atrocious service.

Excellent after sales service from Marry and Ruth