My Srannah stairlift was installed about 9 months ago, and has always performed faultlessly. It was recently checked over and serviced. Jason, the Service Engineer, explained its workings, and I app... Mehr ansehen
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Das sagen Bewerter
Our experience with Stannah has been great from start to finish. We enjoyed meeting James who initially visited us to look at our stairs, talk us through what needed to be considered and then recommen... Mehr ansehen
Unternehmen hat geantwortet
The whole process from start to finish was seamless. We had to have the radiator moved and battery charger wall socket fitted, but Stannah took care of all this, and everything was completed within 10... Mehr ansehen
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktinformationen
Watt Close, SP10 3SD, Andover, Vereinigtes Königreich
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Hervorragend
6248 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The young man(Rob) who carried out the service was excelent
The young man(Rob) who carried out the service
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We appreciate you mentioning the service you received. We're so glad to hear that you had a positive experience with our team.
New lease of life
The whole team were cheerful, helpful and very professional.
The stair lift has made a great difference and given my daughter full access to the whole house.
I have no reservation recommending the company.
15. April 2026
Antwort von Stannah UK
Thank you for taking the time to post a review and the lovely comments. Our complete customer service is something we pride ourselves on throughout all aspects of our company, so it's wonderful to hear that you found this to be a positive experience and that your daughter is alreadyenjoying the many benefits of having a Stannah stairlift installed.
Antwort von Stannah UK
We're so glad you're happy with the service you received; we appreciate you taking the time to leave us this positive feedback.
Five stars for Stannah
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was rushed and everything patiently explained. It is also comforting to know that should it be needed, someone is available 24 hours to help. The engineers who fitted the stairlift were equally friendly and helpful.
The stairlift itself is a great asset, comfortable and easy to operate. My only criticism is no doubt due to health and safety. The constant beeping as the stairlift descends and the air raid siren as the chair swivels. It would be wonderful to be able to switch these off or at least turn the volume down.
My general experience has been very positive and I would be very happy to recommend a Stannah stairlift
2. April 2026
Antwort von Stannah UK
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you felt so well supported throughout your experience. It’s also great to know that our engineers made a positive impression and that you find your stairlift comfortable and easy to use.
We do appreciate your honest feedback regarding the audible alerts. These features are in place for important safety reasons, but we completely understand how they can feel intrusive. Your comments are valuable and will be shared with our product and engineering teams as we continue to look for ways to improve the user experience wherever possible.
Thank you again for your kind recommendation. We’re pleased to know your overall experience has been such a positive one and that you would be happy to recommend us.
The Engineer was excllent
The Engineer was excllent, and answred any quey, sorted any problem i had.
8. April 2026
Antwort von Stannah UK
We're happy to hear that the engineer provided excellent service and addressed your concerns effectively. Thank you for your positive feedback!
I have already sent a review
9. April 2026
Antwort von Stannah UK
We appreciate you taking the time to send another review; thank you for your continued feedback and support.
Antwort von Stannah UK
We appreciate your review and are so glad you have a trusted engineer. Thank you for your time and feedback.
Stannah' s annual service
The engineer was polite, tidy and completed the service efficiently
13. April 2026
Antwort von Stannah UK
We appreciate you taking the time to share your positive feedback. We're happy to know that the engineer was polite, tidy, and efficient.
Excellent first meeting to get a quote
Excellent first meeting to get a quote, very efficient site survey with very accurate measurements which took in all of my requests without needing any compromise, the quote was very reasonable considering the quality of design and engineering manufacture, and the installation was very quick and extremely neat and tidy, I would recommend Stannah to anyone as they were faultless throughout and the product itself is very quiet and efficient.
12. März 2026
Antwort von Stannah UK
Thank you so much for your wonderful 5* review and the positive feedback, we pride ourselves on our customer service and it's great to hear that all our staff made the sales and installation process that much easier for you and that you would be happy to recommend us.
Service Engineer and customer experience
Prior to the service engineer attending, communication was good. Arrived on time and was very professional and provided answers to my Mother in laws questions about her stair lift and options to improve her experience operating the arm rest switch.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We appreciate your positive feedback. It's great to hear that communication was effective and the engineer professionally addressed your Mother in law's questions.
Competent friendly technician a job…
Competent friendly technician a job well done many thanks
8. April 2026
Antwort von Stannah UK
We're so happy to hear that you found the technician competent and friendly and that the job was well done. Thank you very much!
Prompt efficient service
19. März 2026
Antwort von Stannah UK
Thank you for your positive review regarding your recent service visit.
Good with time keeping
Good with time keeping. Polite and friendly
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We appreciate you taking the time to leave a review. We are so glad you were satisfied with our service.
Lots of information
Lots of information
And easy to speak to people
Easy installation and no mess
Fitter very friendly
11. April 2026
Antwort von Stannah UK
We're happy to hear that you found our service helpful and the installation process straightforward. We appreciate your positive feedback regarding our team!
Antwort von Stannah UK
We're happy to know you were very impressed with our visit and the service, completed without any fuss. Thank you for your positive feedback!
Fast installation by a friendly team.
11. April 2026
Antwort von Stannah UK
We're glad you found the installation fast and the team friendly. Thank you for your feedback!
Installation
The two installers were here for about three hours and
fitted our stairs lift with no fuss at all. They were happy to let us see progress made when we wanted
and upon completion explained clearly how it
operated. A pain-free experience.
11. April 2026
Antwort von Stannah UK
We're happy to hear that the installation of your stairlift was a pain-free experience! It's great to know our installers were efficient and clearly explained the operation. Thank you for your positive feedback.
Excellent service.
Stannah is an excellent company.Everone who came to my home was efficient,polite,and very proficient in their particular trade.Would recommend to others.
11. April 2026
Antwort von Stannah UK
We appreciate you taking the time to share your feedback! We are so glad to hear that everyone was efficient, polite, and proficient and that you would recommend us.
Good experience
Engineer turned up on time, listened to what I had to say and on departure the stair lift was operating better than it had for a while. He did well.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We appreciate you sharing your experience and are happy to hear that the engineer was punctual and attentive. We're glad the stairlift is working better now!
Devoid of Customer Service - avoid
The electrical installation was poorly carried out causing damage to the house. Stannah accepted the electricians untruthful explanation of what happened, not mine. The stairlift was delivered without a seat and the remote control did not work as it had not been programmed. Customer Service were defensive and positively unhelpful, if not obstructive.
19. März 2026
Antwort von Stannah UK
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
This matter is still ongoing, and we are actively working towards a resolution. As requested, we have spoken with your daughter and are now hoping to arrange a convenient time to return and exchange the upholstery.
We regret the difficulties you experienced with the installation and the initial delivery issues, including the missing seat and unprogrammed remote control. We understand how frustrating this must have been and are reviewing the circumstances surrounding the electrical works and subsequent communications to ensure any lessons are learned.
Please accept our apologies if our customer service responses felt defensive or unhelpful — this is not the standard we aim to provide. Our priority is to resolve the outstanding issues and restore your confidence in our service.
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