My Srannah stairlift was installed about 9 months ago, and has always performed faultlessly. It was recently checked over and serviced. Jason, the Service Engineer, explained its workings, and I app... Mehr ansehen
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Das sagen Bewerter
Our experience with Stannah has been great from start to finish. We enjoyed meeting James who initially visited us to look at our stairs, talk us through what needed to be considered and then recommen... Mehr ansehen
Unternehmen hat geantwortet
The whole process from start to finish was seamless. We had to have the radiator moved and battery charger wall socket fitted, but Stannah took care of all this, and everything was completed within 10... Mehr ansehen
The installer did not give adequate training to the user, he was short of time and missed a number of the finer points such as parking of the unit at the bottom of the stairs. An alarm sounded and a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktinformationen
Watt Close, SP10 3SD, Andover, Vereinigtes Königreich
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Hervorragend
6248 Bewertungen
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Antwort von Stannah UK
We appreciate you taking the time to leave a review.
INSTALLED VERY QUICKLY
I had to have a stair lift installed very quickly and they did the job excellently and it was left very clean and tidy and they made sure that I knew how to operate it and were very kind and helpful.
13. März 2026
Antwort von Stannah UK
Thank you for your positive review. We're so glad to hear the stairlift was installed quickly and excellently. We appreciate you mentioning how clean and tidy everything was left and that you were shown how to operate it and found our team kind and helpful.
Stair lift service
James telephone to ask if he could come He arrived about half an hour later and carried out the stairlift service. James was cheerful, efficient and helpful. Thank you James
27. März 2026
Antwort von Stannah UK
We're happy to hear that the stairlift service was carried out efficiently and that our team member was helpful and cheerful. Thank you for your positive feedback; we appreciate it.
Engineer turns up on time
Engineer turns up on time. Very efficient and very good at his job.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We're happy to hear that our engineer was punctual, efficient, and skilled. Thank you for your positive feedback; we appreciate it.
We can recommend Stannah
We can recommend Stannah, for its sales force being understanding of needs. The finished installation lives up to the best expectations. If you have a new stair carpet, do not expect the fitters to protect it from their work boots when requested. Perhaps fit your own carpet protection, even if you cannot yourself bend down to lay it.
10. April 2026
Antwort von Stannah UK
Thank you for your recommendation and for your kind words about our sales team and the finished installation — we’re delighted these aspects met your expectations.
We’re sorry to hear about your experience regarding carpet protection during the installation. Our installers are expected to carry separate footwear for indoor use, and we regret if this was not reflected on this occasion. Your comments will be fed back to the relevant team so this can be reinforced and avoided in future.
Thank you again for sharing your feedback, which helps us continue to improve our service.
Antwort von Stannah UK
Many thanks for taking the time to leave a review.
Niggles with service.
A stairlift is of little use if it is not working. Mine never failed to do the job of getting me up or down our stair case. But It did develop a fault in the foot-rest raising and lowering mechanism, initially failing regularly to act on button press without a nudge from my foot, this deteriorating to every time I wanted it to act. As the call-out charges are high I put up with this irritation for several months until it was due a service. The fix involved replacing the clutch, since when it has worked properly for the first time in a long while.
9. April 2026
Antwort von Stannah UK
Thank you for your feedback. We’re pleased to hear your stairlift continued to safely do its job, but we’re sorry for the frustration caused by the footrest issue. We understand how inconvenient this must have been and appreciate you raising it. We’re glad the clutch replacement carried out during the service has resolved the problem and that everything is now working as it should. Thank you for sharing your experience.
Excellent service
Alfie did his usual excellent service for our annual maintenance visit. Polite and nice fella to talk to.
9. April 2026
Antwort von Stannah UK
We appreciate you sharing your experience with us. It's great to hear that you consistently receive excellent service during your annual maintenance visits.
Antwort von Stannah UK
We're so glad to hear that you found our team pleasant, efficient, and courteous. Thank you for your positive feedback; we appreciate it!
Excellent service & communication
9. April 2026
Antwort von Stannah UK
Thank you for taking the time to leave a review and for choosing Stannah.
Efficient service throughout ordering and fitting.
The fitters were efficient and helpful and installed the stairlift carefully and securely. They demonstrated how to use the stairlift and the remote control and answered all our questions.
The only downside was the failure of the carpenter (different company) He to arrive on the day to fit a balustrade as part of the contract. He came the following week and did a very good job.
We are happy with the final product.
2. April 2026
Antwort von Stannah UK
We appreciate your feedback and are glad the installation was efficient and helpful. We're sorry to hear about the delay with the carpenter and are happy the balustrade was completed to your satisfaction.
He was a very pleasant man
He was a very pleasant man. He arrived on time and was very thorough with his service.
8. April 2026
Antwort von Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that the person was pleasant and thorough with the service and arrived on time.
Helpful staff
Helpful staff, arriving when told they would, cheery manner, thorough job done.
8. April 2026
Antwort von Stannah UK
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful, punctual, and thorough.
We had a standard yearly service by a…
We had a standard yearly service by a pleasant and experienced engineer.
We had an occasional sound when standing on the footboard and that was rectified by cleaning the system.
7. April 2026
Antwort von Stannah UK
We're happy to hear that you had a positive experience with our engineer during your yearly service. We appreciate your feedback and are glad we could resolve the sound issue you experienced.
Antwort von Stannah UK
We are so glad that you found him friendly and helpful. We appreciate your positive feedback very much.
excelent serevice as always.
8. April 2026
Antwort von Stannah UK
We appreciate you sharing your experience. We are so happy to hear you consistently receive excellent service from us.
The engineer was incredibly helpful
The engineer was incredibly helpful, knowledgeable and efficient. Fixed all the loose bits and gave it a general service and it's working beautifully. He was prompt and polite and everything was smooth and satisfying.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We're so glad to hear that the engineer was helpful, knowledgeable, and efficient in resolving the issues and providing a general service. We appreciate your positive feedback, thank you for choosing Stannah.
Same engineer
Same engineer, meaning he knew layout of house and our particular lift, which ensures consistency and quality
8. April 2026
Antwort von Stannah UK
We appreciate you sharing your experience! It's great to know that having the same engineer has ensured consistency and given you peace of mind.
Good friendly service
8. April 2026
Antwort von Stannah UK
Thank you so much for taking the time to leave a review.
Engineer arrived on time and completed…
Engineer arrived on time and completed the service. Pleasant person and left the place tidy.
1. April 2026
Antwort von Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that our engineer was punctual, pleasant, and tidy while completing the service.
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